Director, Organizational Optimization

Capital Metropolitan Transportation Authority•Austin, TX

5d•Remote

About The Position

Are you a strategic change leader who thrives on turning complex operations into streamlined, high-performing systems? The Director, Organizational Optimization reports directly to the VP, Organizational Strategy & Projects, and is responsible for leading and supporting strategic change management and business optimization initiatives across CapMetro. This role requires a proactive leader with extensive experience in business intelligence, operational analytics, process improvement, solution development, and change management. The Organizational Optimization team will manage a portfolio of diverse and cross-functional initiatives and drive CapMetro’s success by ensuring operational excellence and alignment with strategic objectives.

Requirements

Bachelor’s degree in business, economics, public administration, management, or related field
Ten (10) years of progressively responsible experience in business process optimization, continuous improvement, and/or change management, including six (6) years of management experience managing employees or projects
Strong financial, reporting, and data analytics acumen; operational in nature but with technical knowledge of systems and concepts and can liaise between data and operations
Proven track record of establishing and maintaining relationships with individuals at various levels of the organization, including senior executives, internal/external stakeholders, and business partners
Experience effectively managing and pivoting between competing priorities
Experience leading change, communicating effectively, and overcoming resistance
Experience developing collaborative solutions and building consensus among diverse stakeholders
A high attention to detail and strong critical thinking and problem-solving skills
Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
Excellent communication skills, including the ability to effectively communicate technical information to a non-technical audience
Excellent organization skills and ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
Self-motivated and seeks opportunities for continuous improvement of skills and processes
Ability to lead and partner with employees, management, users, business areas, vendors, contractors and undertake duties and tasks
Ability to be a positive and constructive leader of organizational change
Advanced proficiency in Microsoft Excel (e.g., complex functions, data analysis, macros), PowerPoint (e.g., advanced presentation design, animation, multimedia integration), and Word (e.g., advanced document formatting, collaboration tools)

Responsibilities

Develop and Deliver Optimization Roadmap: Develop and implement plans to enhance efficiency and effectiveness across the organization. Drive long-term initiatives that align with overall business objectives.
Stakeholder Engagement: Collaborate with stakeholders to identify key areas for enhancement. Build strong relationships across the organization to drive consensus and commitment to operational excellence.
Operational Expertise: Utilize expertise in processes, systems, and strategies to identify and recommend significant improvements. Stay updated on best practices and emerging trends to inform decision-making.
Process Optimization: Oversee the implementation of processes, procedures, and system modifications to achieve excellence. Ensure consistency, effectiveness, and scalability.
Cross-Functional Collaboration: Facilitate effective communication and coordination among various departments. Promote a collaborative and transparent work environment.
Communication and Reporting: Effectively communicate in verbal and written forms to present strategic opportunities, define business cases, and develop strategic roadmaps that clearly articulate the journey toward improved process or business goals. Provide regular updates to stakeholders on project status, risks, and outcomes.
Data & Performance Analysis: Utilize data-driven insights to evaluate opportunities, make informed decisions, monitor progress, and measure the effectiveness of optimization activities. Regularly communicate findings and insights to stakeholders and collaborate with teams to enhance operational performance.
Champion Change and Innovation: Act as a change agent and influence stakeholders on best practices, technology trends, etc. to deliver optimal outcomes. Drive innovation in operational processes by exploring and implementing best practices. Encourage a forward-thinking approach to operational effectiveness.
Supervisor and/or Leadership Exercised: Direct and manage department personnel by planning, scheduling, delegating and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including hiring and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
Perform other duties as required and/or assigned in support of the CapMetro Strategic Plan.