Director, Operations EM

Sound Physicians

3d • $120,000 - $150,000 • Remote

About The Position

As the Director of Operations, you fill a crucial role within our EM leadership team, sharing your expertise to collaborate, & support, our Divisional Chief Medical Officers in the operational management and oversight of multiple Sound Physicians' emergency medicine practices. The Director of Operations will focus on establishing professional relationships with the entire emergency medicine team, hospital and system C-suite executives, nursing, medical staff office, as well as community providers and specialty physicians and will have a visible presence at multiple practice locations

The Director of Operations manages a team of Practice Managers that support day to day operations of successful Emergency Medicine Practices. This role reports to a Senior Vice President or designee, with accountability to the Divisional Chief Medical Officer(s) as well. This role works in a matrixed team, serving Divisional Chief Medical Officer(s) with Director(s), Clinical Performance, Medical Director and Practice Management Team members.

Requirements

• Communication: The ability to speak, write, and listen clearly and consistently
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism
• Negotiating: Reach consensus while maintaining positive, sustainable relationships
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, and Sound team members at all levels (C-Suite, Sound, and Team)
• Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans
• Teamwork: The ability to pull people together into highly effective teams
• Visionary: The ability to create and communicate a compelling picture of the future
• Minimum: Bachelor's Degree in business administration, healthcare administration or similar field;
• Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project
• Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable
• Knowledge of relevant state and federal healthcare regulations
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure
• Knowledge of Emergency Medicine landscape and market forces driving the EM model of care
• Understanding of EM physician recruiting, marketing and compensation issues
• Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures

Nice To Haves

• Preferred: 3-4 years' experience managing a physician group practice
• Experience working in a matrixed environment

Responsibilities

• Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner as assigned, reporting on and checking in on performance on monthly basis
• Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments
• Coordinate with Director of Clinical Performance content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions. Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed
• Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. Identifying and understanding the impact of variances and enact plans with DCMO to address negative variances. Developing and managing annual budgets with responsibility for P&L performance for programs as assigned
• Working in the pursuit of new business. Coordinating individual efforts for new business with Business Development, DCMO(s), SVP
• Completing due diligence and site design for new partners. Creating or reviewing proposals for new business and expansion of current business, including financial proformas. Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments, DCMO and SVP
• Leading new site implementations in conjunction with central office teams
• Supporting the Director, Clinical Performance in their development and execution of clinical processes
• Hiring, training and developing a team of practice managers
• Managing and tracking reconciliation dates, upside performance quality bonus, contract renewal timelines, and annual escalator anniversary dates in a timely manner
• Appropriate escalation of issue/concerns to DCMO & SVP

Benefits

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees