Student Services Administrator: EM

Temple University • Philadelphia, PA

9d • Hybrid

About The Position

The Student Services Administrator (SSA) reports to the Associate Registrar in Enrollment Management and is responsible for processing requests that involve student record maintenance and assisting with other administrative functions. The SSA provides direct customer service to students, parents, alumni, parents, Temple staff and third parties through various channels and serves as a problem-solver, expected to understand the core issue and devise a solution. Utilizes the University’s student information system, Team Dynamix, Genesys, and other systems to deliver optimal and timely solutions to service requests within the boundaries of university policies and state and federal regulations. The SSA will also serve as the primary contact for student service requests from other units within the Division of Enrollment Management. Performs other duties as assigned.

Requirements

• At least three (3) years of directly related customer service experience.
• An equivalent combination of education and experience may be considered.
• Demonstrated organizational skills and management of multiple tasks and timelines.
• Demonstrated proficiency with assignment organization, priority, and task orientation skills.
• Demonstrated knowledge of federal and state regulations pertaining to student records, including the Family Educational Rights and Privacy Act of 1974 (FERPA).
• Ability to work with limited supervision and perform detail-oriented work with a high degree of accuracy.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to tactfully handle difficult requests/situations and offer alternative solutions.
• Impeccable communication skills.
• Ability to explain complex concepts using easy-to-understand language.
• Strong professional judgement and problem-solving skills.
• Ability to effectively analyze, interpret, and communicate policies, practices, and guidelines with strict attention to detail.
• Ability to identify problems and issues that require special attention.
• Ability to perform basic mathematical computations, such as Grade Point Average and refund calculations.

Nice To Haves

• Bachelor’s degree.
• One year of experience in a university/college records and registration office.
• Experience using a student information system, particularly Ellucian Banner.
• Demonstrated technical competency with student information and customer relationship management systems (Ellucian Banner and Team Dynamix).

Responsibilities

• Processing requests that involve student record maintenance
• Assisting with other administrative functions
• Providing direct customer service to students, parents, alumni, parents, Temple staff and third parties through various channels
• Serving as a problem-solver, expected to understand the core issue and devise a solution
• Utilizing the University’s student information system, Team Dynamix, Genesys, and other systems to deliver optimal and timely solutions to service requests within the boundaries of university policies and state and federal regulations
• Serving as the primary contact for student service requests from other units within the Division of Enrollment Management
• Performing other duties as assigned

Benefits

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 12 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees