Director, Omnichannel Product

LOVESAC COMPANY•Stamford, CT

5d•Remote

About The Position

The Omnichannel Product Director is responsible for owning, defining and delivering frictionless customer-centric digital experiences across the full omnichannel ecosystem. This role owns the technical roadmap, architecture alignment, and delivery of all customer-facing applications, with primary accountability for ecommerce platform performance, scalability, integrations, and continuous evolution. Partnering closely with cross-functional business partners, this leader ensures seamless integration between stores, digital platforms, and customer engagement tools to create personalized, consistent brand experiences. This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

Requirements

10+ years of product experience in retail, e-commerce, or omnichannel environments required.
5+ years of management experience required.
Deep experience with modern eCommerce platforms and complex system integrations.
Strong understanding of omnichannel retail operations and end-to-end customer journey orchestration.
Strong analytical mindset with hands-on experience leveraging analytics tools to drive optimization.
Proven ability to influence and align cross-functional stakeholders across business and engineering teams.
Experience managing third-party vendors and system integrators to deliver scalable and high-quality solutions.
Experience working in Agile/Scrum environments leading backlog prioritization, sprint planning, and cross-team delivery.
Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Responsibilities

Omnichannel Product Strategy & Roadmap Define and own the technical product roadmap for all customer-facing platforms (eCommerce, Point of Sale etc.), partnering closely with business stakeholders to shape and deliver a unified omnichannel roadmap that drives connected customer experiences. Drive platform modernization and continuous improvement initiatives. Prioritize and manage the product backlog in partnership with business and engineering teams. Lead feature delivery from ideation through development, testing, release planning, and production deployment. Use analytics, experimentation, and industry best practices to inform optimization and investment decisions. Establish KPIs and success metrics aligned to revenue, conversion, retention and customer satisfaction goals. Evaluate and manage third-party technology partners and vendors.
Platform Architecture & Integration Oversee integrations across CRM, ERP, PIM, DAM, payment gateways, marketing automation, and data platforms to enable seamless cross-channel journeys. Ensure scalable, secure, and high-performing solutions. Ensure proper tagging, tracking, and analytics implementation across all digital experiences. Monitor and improve site performance, uptime, page speed, and platform stability. Ensure compliance with security, data privacy, accessibility, and role-based access requirements. Implement observability and define incident management processes.
Customer Experience Champion a customer-first mindset across all product decisions. Identify friction points and continuously improve digital experiences. Leverage behavioral, transactional, and engagement data to increase conversion, retention, and customer lifetime value. Optimize end-to-end journeys across acquisition, purchase, fulfillment, service, and returns.
Stakeholder Leadership Act as a trusted liaison between business and technical teams, translating strategy into actionable execution. Align cross-functional teams to deliver high-quality solutions on time and within scope. Manage dependencies, risks, and trade-offs across platforms and initiatives. Ensure operational readiness and change management for all new releases. Perform any other reasonable duties for this role as requested by management.

Benefits

Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
Pet Insurance and generous Associate Discounts.
Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.
Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.
Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.
Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required).
All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.
Lovesac participates in E-Verify as required by law.
Immigration sponsorship is not available for this role.
Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [email protected].