Director of West Virginia Partnerships (GS1292155)

Global Science & Technology•Charleston, WV

4d•$90,000 - $140,000•Onsite

About The Position

Global Science & Technology (GST) is seeking a Director of West Virginia County Partnerships to lead relationship ownership, account growth, and customer experience across our Managed Services Provider (MSP) portfolio serving county and municipal governments. The goal is to drive strategic growth within existing county accounts while expanding GST's footprint through new opportunities and high-impact partnerships. The Director will serve as the single point of accountability for customer success, leading engagement with county stakeholders to ensure exceptional service delivery, strong alignment with expectations, and consistent execution of contractual commitments. This is a field-based role requiring proactive engagement across West Virginia and a well-established network within county government. GST has an existing and growing footprint within West Virginia county government This role will inherit active customer relationships requiring strengthened engagement and consistency Success requires a leader who can stabilize and expand accounts simultaneously This is a highly visible role with direct impact on customer retention and regional growth

Requirements

Demonstrated existing relationships with West Virginia county or municipal government stakeholders (e.g., County Commissioners, Clerks, Assessors, Sheriffs, Emergency Management, IT leaders)
Proven ability to manage and grow client relationships, not just generate new business
Strong understanding of local government operations and procurement processes
Ability to navigate both executive-level conversations and operational service issues
Highly self-directed, with the ability to operate independently in a field-based role

Nice To Haves

Experience in managed IT services (MSP), technology services, or government contracting preferred
Experience owning or supporting account management, customer success, or service delivery outcomes preferred
Familiarity with cybersecurity, infrastructure, and public sector IT environments preferred

Responsibilities

Customer Relationship Ownership & Account Health Serve as the executive relationship owner for assigned county and municipal clients
Conduct regular Monthly Business Reviews (MBRs) and ongoing check-ins with key stakeholders
Own customer satisfaction, retention, and overall account health
Act as the primary escalation point for client concerns and ensure timely resolution
Identify and address gaps in service delivery, communication, or expectations
Service Delivery Coordination & Accountability Partner closely with GST operations, service delivery, and technical teams
Ensure services are delivered in alignment with SLAs, contracts, and customer expectations
Drive internal accountability for issue resolution, service quality, and responsiveness
Translate customer feedback into actionable improvements across delivery teams
Ensure seamless coordination between sales commitments and operational execution
Account Growth & Business Development Identify expansion opportunities within existing accounts (additional services, agencies, or locations)
Leverage relationships to generate new MSP opportunities across West Virginia counties
Support and lead customer-facing aspects of proposals, presentations, and solution shaping
Maintain a strong pipeline of both expansion and net-new opportunities
Market Intelligence & Strategic Positioning Maintain situational awareness of county budgets, leadership priorities, and procurement activity
Track upcoming RFPs/RFQs and informal ("blue bird") opportunities
Provide real-time market intelligence to GST leadership and proposal teams
Position GST as a trusted, long-term IT partner within the county ecosystem

Benefits

At GST, we celebrate your contributions. We will provide you with opportunities and choices and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care for full-time employees working 30-plus hours per week. Our recognition awards program acknowledges employees for exceptional performance.

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