Director of Veterans Services

Town of Brookline • Brookline, MA

2d • $95,625 - $100,823

About The Position

The Town of Brookline is seeking a dedicated and experienced professional to serve as Director of Veterans Services. This leadership role is responsible for managing all operations of the Veterans Services Office, ensuring delivery of high-quality benefits, advocacy, and support services to veterans and their dependents in accordance with Massachusetts General Laws and federal regulations. The Director oversees the administration of local, state, and federal veterans benefits programs, including financial assistance, medical and housing support, and burial benefits. The position provides direct counseling and case management, assists with applications and eligibility documentation, and ensures compliance with all reporting and reimbursement requirements. The Director also manages the department budget, maintains confidential records, and may supervise staff and interns. In addition to core services, the Director coordinates community outreach and veteran-related programming, including Memorial Day, Veterans Day, and other ceremonial events. The role works closely with local, state, and federal agencies, community organizations, and Town departments, and contributes to broader Health and Human Services initiatives.

Requirements

• Bachelors degree in human services, public administration, or a related field and at least five years of relevant experience; experience in veterans benefits administration strongly preferred.
• Candidates must be an honorably discharged U.S. veteran in accordance with state law.
• Must obtain Massachusetts Department of Veterans Services certification within six months and maintain ongoing certification, and achieve U.S. Department of Veterans Affairs accreditation within one year.
• The ideal candidate will demonstrate strong knowledge of veterans benefits systems, excellent communication and organizational skills, sound judgment, and a commitment to serving veterans with dignity, compassion, and professionalism.

Nice To Haves

• LICSW preferred.

Responsibilities

• Managing all operations of the Veterans Services Office
• Ensuring delivery of high-quality benefits, advocacy, and support services to veterans and their dependents in accordance with Massachusetts General Laws and federal regulations
• Overseeing the administration of local, state, and federal veterans benefits programs, including financial assistance, medical and housing support, and burial benefits
• Providing direct counseling and case management
• Assisting with applications and eligibility documentation
• Ensuring compliance with all reporting and reimbursement requirements
• Managing the department budget
• Maintaining confidential records
• Supervising staff and interns
• Coordinating community outreach and veteran-related programming, including Memorial Day, Veterans Day, and other ceremonial events
• Working closely with local, state, and federal agencies, community organizations, and Town departments
• Contributing to broader Health and Human Services initiatives

Benefits

• This role offers a salary range of $95,625 - $100,823, an excellent benefits package, including generous leave time, comprehensive health plans, and participation in the Massachusetts retirement system.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees