Director of Variable Operations Support

Holman•Raleigh, NC

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Director of Variable Operations Support.

Requirements

Bachelor’s degree or equivalent work experience is required.
Proficient in various desktop tools including MS Office programs (i.e. Outlook, Excel, Word, PowerPoint, Visio, Sharepoint)
5+ years’ experience at leadership level with multiple levels of reporting relationships strongly preferred.
5+ years of dealership experience in various aspects of both the variable and fixed operations (which may include sales advisor, F & I consultant, New Sales manager, Pre-Owned Sales manager or similar related work experience.

Responsibilities

Provide guidance, analytics and accountability for: Pre-Owned Pricing, Pre-Owned Acquisition, Trade-In Appraisal Optimization, Reconditioning Optimization, New Car Inventory Analytics and Service Loaner Optimization.
Drive opportunities to grow both our New & Pre-Owned Retail business and improve profitability.
Provide guidance and collaboration to RVPs, Regional Aftersales Directors and store leadership to ensure operation efficiency including store specific improvement, strategic implementation and best practice sharing.
Actively support all of Holman’s standardized policies and processes throughout the operations.
Actively assist in the development and/or mentorship of Dealership Operations’ Managers, Team Leads and Supervisors.
Support the Inventory Management Team by providing ongoing In-Store training, support of the store operational teams with efficiency opportunities and observational insights to ensure maximum returns on our investments.
Conduct in-store observation audits to ensure compliance of the Holman Pre-Owned Playbook and provide recommendations and strategies to obtain best practice level performance.
Prepare and organize internal/external reviews, including presentations when required to the Dealership Operations and Executive Leadership Teams.
Conduct any Ad Hoc special projects per Vice-President of Inventory Optimization request
Monitor KPIs and identify opportunities to improve, and identify areas of concern
Compile and organize monthly reporting packages for Leadership Team presentations
Field and address inquiries and questions on various KPIs, metrics, and procedures from the Dealership Operations Teams.
Ad-hoc analysis and reporting to support the business.
Perform all other duties and special projects as assigned.