Director of Operations

Freedom House•Anderson, IN

About The Position

Director of Operations Who are we? Freedom House exists to SHOW PEOPLE WHO JESUS IS . Every person we hire must carry a heart to reach lost people and a deep love for the Church. God is writing an unlikely story here in the Midwest, and we believe He is positioning His Church for a meaningful movement that brings glory to His name alone. Freedom House is a growing, mission-driven church in a season of bold transition and renewed faith. After selling our former property and becoming debt-free, we relocated onto the campus of a local university; embracing a lean, flexible, and highly collaborative ministry model. We gather for worship in shared campus spaces, operate from on-campus offices, and partner closely with community and institutional leaders. This environment requires clarity, adaptability, professionalism, and strong systems that serve people rather than slow them down. We aren’t perfect but we deeply love Jesus, we love people. If you believe in working really hard AND laughing really hard with the people you work with, this just might work. Role Summary The Director of Operations is a senior leader responsible for stewarding the operational health of Freedom House. This role provides leadership across administrative, financial, systems, HR, facilities, and legal functions to ensure the church operates with excellence, integrity, and sustainability. The ideal candidate is a spiritually mature, strategic, and grounded leader who thrives in change, brings order to complexity, and sees operations not as background work, but as mission-critical ministry . This role partners closely with the Lead Pastor, staff, elders, and external partners to build systems that free pastors and ministry leaders to focus on people and vision. Reports to: Lead Pastor What Success Looks Like Staff and leaders feel supported, resourced, and clear Systems are documented, repeatable, and continually improving Financial reporting is timely, accurate, and trusted Leadership has clarity and confidence in operational decision-making Ministry is accelerated because operations are healthy

Requirements

A mature and evident relationship with Jesus Christ
Bachelor’s degree or equivalent experience
3–5 years of experience in a growing church environment
Strong leadership, communication, and organizational skills
Ability to problem-solve, manage time effectively, and follow through
High emotional intelligence and professionalism under pressure
Ability to lead meetings and communicate across diverse groups
Comfortable working in a fast-paced, multi-task environment
Proficiency with MacBook products or ability to learn quickly
Strong working knowledge of Google Workspace
Proficiency or ability to learn Planning Center Online (PCO)
Experience with QuickBooks Online, BILL, and financial systems

Nice To Haves

Familiarity with Leadr or similar collaboration platforms

Responsibilities

Organizational Leadership & Support Partner with leadership, staff, elders, and stakeholders to effectively support ministry efforts
Translate vision into operational clarity, systems, and execution
Anticipate organizational needs and proactively address gaps
Support Sunday and ministry excellence behind the scenes
Provide calm, clear leadership in a fast-paced and evolving environment
Provide strategic oversight of HR systems in partnership with ChurchShield.
Oversee recruitment, hiring, onboarding, training, performance management, and offboarding
Maintain and update personnel policies and procedures
Ensure compliance with employment laws and best practices
Oversee background checks and staff/volunteer safety processes
Administer compensation, benefits, and insurance programs
Manage insurance claims and coverage (health, property, liability, workers’ comp)
Partner with the Chief of Staff on performance management systems
Lead the operational stewardship of church finances with clarity and integrity.
Manage day-to-day accounting operations (AP, giving, reconciliations)
Monitor expenses and cash flow using BILL and related systems
Lead annual budget planning, forecasting, and execution
Provide weekly, monthly, and annual financial reports to leadership, elders, and congregation
Manage vendor relationships and contracts
Partner with ChurchShield to ensure compliance, reconciliations, and audit readiness
Maintain accurate inventory of all church assets
Provide leadership over church systems and technology to support staff and volunteers.
Oversee church management systems, database integrity, and reporting
Serve as the internal expert for Planning Center Online (PCO)
Lead IT vendor relationships and service contracts
Establish technology policies and lifecycle plans for equipment
Ensure systems are reliable, secure, and ministry-friendly
Oversee facilities and operational logistics in partnership with the Facilities Manager and Anderson University.
Provide leadership to facilities operations and supervise the Facilities Manager
Coordinate space usage, access, and keys across campus locations
Partner with AU on maintenance and replacement planning
Support project management and operational initiatives
Oversee risk management, safety protocols, and insurance compliance