Director of Transformation — Miami HQ (Hybrid)

Greenhouse Agency • Miami, FL

24d • $120,000 - $150,000 • Hybrid

About The Position

As Green House scales rapidly, we need a transformational leader to embed structure, clarity, and operational excellence into our growing agency. The Director of Transformation will be responsible for diagnosing marketing operational challenges, designing scalable systems and processes, and leading strategic changes across departments. This role requires someone who not only manages, but also anticipates future needs, builds consensus, and drives sustainable transformation in a creative, fast-paced environment.

Requirements

• 8–12+ years of experience in operations, transformation, or operations strategy and/or project management—preferably within an agency or marketing environment.
• Proven track record of leading operational changes, process standardization and documentation, systems workflow implementation, project delivery, or vendor/tool integrations across functions.
• Strong change management and stakeholder management skills — able to build consensus, listen for the root issues, align divergent priorities, and lead cultural shifts.
• Strategic mindset: able to think in long-term goals rather than checklists; comfortable leading through ambiguity and evolving needs.
• Excellent communication and leadership presence — able to influence senior leadership and cross department heads.
• Demonstrated expertise in process mapping, process design, comprehensive documentation, implementation of automation tools, and seamless systems integration.
• Project management excellence: ability to scope, plan, and manage complex cross-functional initiatives; drive timelines; tracks risks; and ensure disciplined execution from kickoff through delivery.
• Ability to operate independently, manage multiple initiatives, and provide proactive updates.

Responsibilities

• Conduct a comprehensive audit of current workflows and operations across the agency from intake to reconciliation; identify inefficiencies, bottlenecks, and opportunity areas.
• Design and implement standardized operational frameworks, templated processes, and automation strategies for key functions (e.g., project intake, resource planning, vendor/tool management, cross-department handoffs).
• Lead change management efforts by building buy-in from leadership and teams, especially when facing resistance to new processes or structures.
• Manage tech & tool ecosystem: evaluate, optimize, integrate, and manage workflows and automation of workflows (project management tools, ERP, collaboration platforms, etc.) to support streamlined operations and cross vertical consistency.
• Develop strategic roadmaps for transformation initiatives (e.g., 2026 SharePoint strategic rollout), including timelines, stakeholder engagement, risks, change communication, training, and success metrics.
• Monitor transformation progress: track KPIs, adoption rates, performance improvements, and ROI; adjust plans as needed based on feedback and results.
• Facilitate cross-functional collaboration for change management agenda: engage with HR, Finance, Operations, Account, Creative, and Leadership teams to ensure alignment and smooth adoption and implementation.
• Provide proactive updates to senior leadership — manage by keeping leadership informed (not waiting to be asked).
• Foster a culture of continuous improvement: solicit feedback postimplementation, refine processes, and ensure sustainability of new operational standards.

Benefits

• Unlimited Paid Time Off – balance high performance with rest and recharge
• Comprehensive Health, Dental & Vision – plus wellness perks
• Professional Growth – exposure to client strategy, financial leadership, and agency operations
• Creative Culture – a collaborative, diverse, and people-first environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed