Director of Transborder Logistics

R+L Carriers•Ocala, FL

About The Position

The Director of Transborder Logistics is responsible for building, launching, and scaling the company’s Mexico–U.S. transborder supply chain. This role owns the strategy, partner ecosystem, regulatory compliance, and sales-to-operations execution required to grow a compliant, profitable, and scalable cross-border offering. As a startup product leader, this position is highly hands-on, combining product development, partner management, and operational execution to establish a best-in-class Mexico transborder supply chain and ground transportation solution. Director of Transborder Logistics responsibilities and essential job functions include, but are not limited to the following: Mexico Transborder Product Strategy & Growth Own the end-to-end strategy for the Mexico–U.S. transborder product, from initial launch through scale. Define service offerings, operating models, and go-to-market capabilities for Mexico cross-border freight. Identify target industries, trade lanes, and customer segments to drive profitable growth. Establish scalable processes, SOPs, and controls to support increasing shipment volumes. Continuously evaluate market conditions, competitive offerings, and regulatory changes to refine the product strategy. Partner with executive leadership to execute company growth goals to include product and mode growth. Cross-functional partnership with internal companies and affiliates. Partner Relations & Network Development Build and manage strategic relationships with Mexico- and U.S.-based carriers, cross-border trucking partners, customs brokers, and drayage providers. Negotiate partner agreements, rates, and service expectations aligned with a brokerage model. Establish and maintain a compliant, reliable partner network capable of supporting cross-border and domestic legs. Act as the primary point of escalation for partner performance, service failures, and exception resolution. Sales Enablement & Customer Solutions Partner closely with Sales to support Mexico transborder customer acquisition and solution design. Serve as the subject matter expert for Mexico cross-border services during customer meetings, RFPs, and contract negotiations. Support pricing strategies, margin targets, and service commitments for Mexico transborder opportunities. Translate customer requirements into executable brokerage solutions spanning cross-border and domestic transportation. Operational Execution & Brokerage Excellence Oversee day-to-day execution of Mexico transborder shipments, ensuring smooth handoffs between Mexico and U.S. carriers. Design and manage brokerage workflows for customs clearance, border crossings, and domestic linehaul. Monitor shipment performance, transit times, cost-to-serve, and margins, adjusting strategies as needed. Leverage TMS, visibility platforms, and reporting tools to track KPIs and drive operational improvements. Ensure consistent, high-quality customer experience across all Mexico transborder movements. Regulatory Compliance & Risk Management Ensure full compliance with U.S. and Mexico import/export laws, Mexico ground regulations and transportation law, customs regulations, and trade agreements (e.g., USMCA). Work closely with customs brokers and compliance partners to ensure accurate documentation and timely clearance. Stay current on changes to Mexico transborder regulations, tariffs, and border policies. Identify and mitigate operational, financial, and compliance risks associated with cross-border brokerage operations. Develop compliance-focused SOPs and controls to protect the company and its customers. Cross-Functional Collaboration Collaborate with Operations, Legal, Finance, IT, Compliance, and Sales to support product launch and growth. Align internal systems and processes to support Mexico transborder brokerage execution. Provide leadership and guidance on transborder best practices across the organization as the product scales.

Requirements

Bachelor’s Degree in Business, Logistics, Supply Chain, International Trade, or related field; equivalent experience considered.
7+ years of experience in logistics, 3PL, or brokerage, with significant hands-on experience in Mexico–U.S. transborder freight.
Proven experience launching, building, or scaling a Mexico transborder brokerage product or service.
Deep working knowledge of Mexico customs processes, import/export regulations, and USMCA requirements.
Strong network of Mexico and U.S. carriers, cross-border partners, and customs brokers.
Experience supporting sales teams with complex cross-border solutions, pricing, and customer negotiations.
Proficiency with TMS platforms, visibility tools, and data analytics/reporting solutions.
Strong operational mindset with the ability to execute in a startup or build-from-scratch environment.
Highly analytical, data-driven, and comfortable making decisions with limited structure.
Exceptional communication, negotiation, and relationship-building skills.
Self-starter with an entrepreneurial mindset and the ability to balance strategic thinking with hands-on execution.
Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).
Ability to read, write, and speak English and Spanish fluently; Spanish fluency is essential for this role, as you will be working directly with Spanish-speaking clients.
Willingness and ability to travel frequently, both domestically and internationally, including Mexico to support business operations and strategic initiatives.

Responsibilities

Own the end-to-end strategy for the Mexico–U.S. transborder product, from initial launch through scale.
Define service offerings, operating models, and go-to-market capabilities for Mexico cross-border freight.
Identify target industries, trade lanes, and customer segments to drive profitable growth.
Establish scalable processes, SOPs, and controls to support increasing shipment volumes.
Continuously evaluate market conditions, competitive offerings, and regulatory changes to refine the product strategy.
Partner with executive leadership to execute company growth goals to include product and mode growth.
Cross-functional partnership with internal companies and affiliates.
Build and manage strategic relationships with Mexico- and U.S.-based carriers, cross-border trucking partners, customs brokers, and drayage providers.
Negotiate partner agreements, rates, and service expectations aligned with a brokerage model.
Establish and maintain a compliant, reliable partner network capable of supporting cross-border and domestic legs.
Act as the primary point of escalation for partner performance, service failures, and exception resolution.
Partner closely with Sales to support Mexico transborder customer acquisition and solution design.
Serve as the subject matter expert for Mexico cross-border services during customer meetings, RFPs, and contract negotiations.
Support pricing strategies, margin targets, and service commitments for Mexico transborder opportunities.
Translate customer requirements into executable brokerage solutions spanning cross-border and domestic transportation.
Oversee day-to-day execution of Mexico transborder shipments, ensuring smooth handoffs between Mexico and U.S. carriers.
Design and manage brokerage workflows for customs clearance, border crossings, and domestic linehaul.
Monitor shipment performance, transit times, cost-to-serve, and margins, adjusting strategies as needed.
Leverage TMS, visibility platforms, and reporting tools to track KPIs and drive operational improvements.
Ensure consistent, high-quality customer experience across all Mexico transborder movements.
Ensure full compliance with U.S. and Mexico import/export laws, Mexico ground regulations and transportation law, customs regulations, and trade agreements (e.g., USMCA).
Work closely with customs brokers and compliance partners to ensure accurate documentation and timely clearance.
Stay current on changes to Mexico transborder regulations, tariffs, and border policies.
Identify and mitigate operational, financial, and compliance risks associated with cross-border brokerage operations.
Develop compliance-focused SOPs and controls to protect the company and its customers.
Collaborate with Operations, Legal, Finance, IT, Compliance, and Sales to support product launch and growth.
Align internal systems and processes to support Mexico transborder brokerage execution.
Provide leadership and guidance on transborder best practices across the organization as the product scales.