Director of Ticketing - Year Round - Full Time

Steamboat Ski Resort•Steamboat Springs, CO

4d•$76,000 - $93,000•Onsite

About The Position

Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. POSITION SUMMARY The Director of Ticketing is responsible for all aspects of Steamboat Resort’s onsite ticketing sales and service. Reporting directly to the Vice President of Business Development, the position leads a team of flex and seasonal staff, including a large group of part-time personnel within the ski season to create a seamless ticketing experience for all guests. Working with a wide range of internal colleagues and external partners, Ticketing Department provides exceptional guest experience with friendly, efficient and accurate information while selling Steamboat Ski & Resort Corp. (SSRC) and Alterra Mountain Company products including lift access, season passes, and ancillary products. Use of computer hardware and enterprise software systems is used for reporting, scheduling, protecting customer data, and sales. A pdf or word document of your resume is required with online application.

Requirements

At least five (5) years of management experience
Demonstrated experience managing advanced functions of enterprise level professional ticketing such as RTP, ideally within ski industry
Have demonstrated competencies in: Accuracy and Attention to Detail, Effective Communication (written and spoken), Initiative, Interpersonal Relationships, and Problem Solving.
Evening, weekend, and holiday work, including “on-call” times, are a part of resort operations
Bachelor's degree in related area and/or equivalent experience required
Repetitive use of a keyboard at a workstation.
Prolonged screen time.
Regular and punctual attendance at workplace with flexibility for early morning, evening and weekend work related to performances and events.
Use of manual dexterity.
Pushing, pulling, lifting, and moving up to 20 lbs.

Responsibilities

Continually enhance ticketing systems and processes that create frictionless ticketing for guests, effective workflows for all team members and clear communication to stakeholders.
Lead the ticketing team of full-time and part-time staff.
Maintain and continuously improve a culture of Service Excellence.
Participate in hiring, onboarding and performance management.
Implement sales strategies to meet or exceed revenue targets
Oversight of presold services including group and 3rd party lift fulfillment
Support ongoing database health through accurate data capture
Reporting, auditing and ongoing process improvements to support overall resort business
Other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass