Director of Ticket Sales and Operations

Hofstra University•Hempstead, NY

28d

About The Position

Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We welcome applications from individuals of all backgrounds and experiences and are committed to building a diverse and inclusive community. Reporting to the Senior Associate Director of Athletics for Marketing and Communications, the Director of Ticket Sales and Operations oversees all aspects of ticket sales, including group, suite, individual, and season tickets. This role focuses on achieving sales goals, managing renewal and new sales initiatives-especially for Basketball-and driving individual game sales through outreach, promotions, and special offers. The Director also assists with game-day activities related to sales, such as clinics, receptions, and special events, and ensures compliance with University policies. All staff members are responsible for the policy, procedures, and guidelines of Hofstra University and the job requirements specific to the assignments inherent to athletic administration. This position requires working weekends and holidays and attending athletic events as appropriate.

Requirements

Bachelor's degree required.
Valid driver's license.
Minimum 1-3 years of related experience in athletics ticketing.
Excellent knowledge of Microsoft Office.
Must be motivated, sales driven and detail oriented.
Must possess excellent communication and interpersonal skills.

Nice To Haves

Master's degree preferred.
Knowledge of AudienceView's Ticketing System is a plus.

Responsibilities

Creates and implements ticket office policies and procedures following university and NCAA audit guidelines and New York law. These procedures include setting season tickets and single game prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue, and building stadium and facility manifest.
Administers and maintains detailed financial reporting for ticket sales and income for the Hofstra Athletics ticket office. This includes designing and implementing reporting standards and establishing employee guidelines for accountability of funds.
Supervises and trains ticket office outbound sales staff to secure high level sales while also providing great customer experience.
Meets with outbound sales team and team members individually to help them meet and exceed their goals and development. This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operation.
Responsible for meeting and exceeding their own new sales goals to include sales of premium seating as well as season tickets.
Provides sales and revenue reports to the Associate Director of Athletics for External Affairs when necessary.
Communicates with the Conference or visiting institutions on ticket distributions for any regular season CAA contest or post season events that Hofstra hosts or have Hofstra athletic teams competing in.
Responsible for the knowledge of and adherence to NCAA rules and regulations.
Performs other related duties as assigned.