Director of Technology

Alpha USA

About The Position

The Director of Technology provides strategic leadership for Alpha USA’s technology ecosystem, ensuring platforms are reliable, secure, scalable, and aligned to ministry impact. This role governs the organization’s technology portfolio—including Salesforce, Microsoft 365, and related systems—while empowering the technology team to execute well. The Director bridges strategy, operations and oversight, translating ministry and organizational needs into trusted, adopted technology solutions.

Requirements

Proven technology leader with experience governing and evolving a multi-platform technology environment in service of organizational mission
Familiarity with Salesforce as an organizational platform, with enough fluency to provide strategic direction, ask good questions, and support a team of practitioners
Ability to translate organizational strategy into clear technology roadmaps, priorities, and decisions
Strong people leadership experience, including developing teams and holding accountability
Demonstrated success partnering cross‑functionally with executive leaders and non‑technical stakeholders
Solid grounding in modern SaaS environments, IT operations, security, and vendor management
Experience leading complex, cross‑department initiatives in ambiguous or changing environments
Strong communication, judgment, and change‑management skills
7+ years of progressive experience in technology, systems, or IT leadership; nonprofit or mission‑driven experience preferred

Nice To Haves

Mission‑driven and people‑centered, with a genuine desire to enable others through technology
Clear, steady leader who brings calm, structure, and focus in complex or ambiguous situations
High‑ownership mindset, taking responsibility from idea through execution and follow‑through
Embodies Alpha culture (prayer, invitation, hospitality, generosity)
Adheres to Alpha Staff Operating Values

Responsibilities

Technology Strategy & Leadership
Own and execute the organization’s technology strategy in alignment with Alpha’s mission and operational priorities
Serve as the senior leader for all technology platforms, systems, and integrations
Lead, develop, and manage the IT & systems team with clear accountability and growth paths including emerging technologies
Platform Governance & Strategy
Provide strategic oversight for Salesforce as a key organizational platform, setting direction for governance, adoption, and long-term value
Guide and empower the Salesforce team to ensure platform design and integrations support donor development, marketing & communications, ministry outcomes, and reporting & decision-making
Establish platform governance: data standards, access, prioritization, and change management
Partner cross-functionally to understand business needs and set clear priorities for the platform team to execute
Set the platform roadmap direction and develop the Salesforce team members to drive adoption, training, and value realization across the organization
IT Operations & Infrastructure
Ensure reliability, security, and performance of:
Microsoft 365 ecosystem
Device management and security
Core infrastructure and SaaS tools (including artificial intelligence)
Oversee vendor relationships, contracts, renewals, and budget stewardship
Maintain clear processes for support, requests, and project intake
Data, Reporting & Enablement
Partner with Donor Development, Finance, Impact, Marketing, and Ministry to ensure data is accurate, trusted, and usable
Champion responsible and effective use of AI and automation where appropriate
Cross-Functional Partnership
Serve as a strategic partner to department leaders
Bring clarity to ownership, timelines, and decision-making for technology initiatives
Ensure technology work is aligned with organizational goals