Director of Information Technology

Catholic Charities of Buffalo•Buffalo, NY

About The Position

Catholic Charities of Buffalo is seeking a full ‑ time Director of Information Technology to provide strategic leadership, operational oversight, and continuous improvement of the agency ' s IT environment. This role ensures that all technology systems, infrastructure, cybersecurity, and support services effectively enable program delivery across the organization. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field strongly preferred.
7-10+ years of progressive IT experience, including supervisory/leadership responsibilities.
Professional experience with Azure / Microsoft 365 environments required .
Demonstrated IT budget management experience.
Strong experience in networking and network security preferred.
Technology project management experience strongly preferred.
Applicants must reside in New York State to be considered.

Nice To Haves

Master's degree in a related field a plus.
Relevant technical and professional certifications preferred (e.g., PMP, CGEIT, CISM, CISSP, Azure Solutions Architect Expert).
Experience with EMRs, HRIS, and other enterprise systems a plus.
Experience in nonprofit, healthcare, or human services environments preferred.

Responsibilities

Provide strategic leadership for the agency's IT vision, ensuring alignment with organizational priorities and mission.
Establish and maintain IT governance structures, policies, and standards.
Advise executive leadership on technology risks, opportunities, system upgrades, and long ‑ term planning.
Oversee daily IT operations, including networks, servers, cloud services (Azure/Microsoft 365), telecommunications, hardware/software, and end ‑ user support.
Manage the IT operating and capital budgets and ensure cost ‑ effective procurement of technology solutions.
Serve as the Agency's HIPAA Security Officer and maintain a robust cybersecurity framework including risk assessments, monitoring, threat detection, and incident response.
Lead, mentor, and develop IT team members; establish clear performance expectations and support professional growth.
Foster a service ‑ oriented, trauma ‑ informed culture centered on collaboration and accountability.
Maintain documentation, reduce single points of failure, and ensure cross ‑ training across IT roles.
Design, manage, and test disaster recovery and data backup procedures.
Oversee IT project portfolio and ensure all projects are delivered on time, within scope, and within budget.
Manage vendor relationships, contracts, licensing, and service level agreements (SLAs).
Ensure compliance with the Agency's Compliance Program, Code of Ethics, federal and state regulations, confidentiality laws, and all IT ‑ related security standards.
Support internal stakeholders with technical guidance and participate in organizational initiatives.
Perform other related duties as assigned.

Benefits

35 hours per week
13 paid holidays
25 PTO days per year (pro ‑ rated first year)
Comprehensive health, dental & vision coverage for full ‑ time employees
Employer ‑ paid life insurance (full ‑ time)
Ancillary benefit offerings
Flexible Spending Account (FSA) option
Health Savings Account (HSA) option with HDHP enrollment
Employer ‑ paid Employee Assistance Program (EAP)
403(b) Retirement Plan (eligible after first pay period) with employer contribution after six months