Director of Technology Innovation & Data

Four Seasons Hotels and Resorts • Lanai City, HI

1d

About The Position

The Four Seasons Resorts Lāna’i is looking for a Director of Technology Innovation & Data (TID) who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Director of Technology Innovation & Data is responsible for the operation and maintenance of all property technology systems, including computer networks and data and voice communications for Four Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities. They work closely with the Senior Director of Technology Innovation & Data to forecast future technology needs and identify opportunities for innovation to enhance operations and optimize system performance. They also ensure that corporate technology strategies and security compliance are successfully implemented, supporting overall operational excellence and continuous improvement.

Requirements

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• Ability to stand for extended periods, lift up to 35lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required.
• Prior experience in Technology Innovation & Data in a hotel or resort setting
• Project management experience with working knowledge of hospitality technology systems, including PMS, HSIA, POS, and related applications, considered an asset.
• Professional certifications such as Microsoft or Cisco are desirable, with strong technical expertise in network building, troubleshooting, and support across Microsoft and Mac operating systems and applications.
• Demonstrated experience in business planning, resource management, and project planning within a technology or hospitality setting.

Responsibilities

• Build and maintain strong, professional relationships across all hotel departments and Home Office while modeling Four Seasons standards, integrity, and ethical conduct in alignment with EmPact work rules and company policies.
• Demonstrate strong leadership, interpersonal, and communication skills with the ability to collaborate across all levels of the organization, deliver presentations and reports, and foster a culture of continuous learning and professional development.
• Provide high-level service and technical support to hotel guests, administrative users, and internal teams in accordance with Service Level Agreements, ensuring a safe, organized, and solution-focused work environment.
• Apply strategic thinking, sound judgment, and strong problem-solving, decision-making, and conflict-resolution skills to support operational effectiveness and positive business outcomes.
• Participate in corporate TID initiatives, including sharing ideas, best practices, and operational insights.
• Ensure 24/7 availability and operational readiness of all critical hotel systems, including PMS, call accounting, HSIA, PABX/telephony, and Food & Beverage POS systems.
• Oversee installation, maintenance, and support of all property technology systems, including front office, back office, sales & catering, spa, and HR applications, and maintain user procedures and hardware/system training for staff.
• Maintain accurate documentation of system configurations, software and hardware performance, issues, and service requirements.
• Establish and enforce system security, network protection, and data integrity procedures in compliance with corporate and local policies.
• Manage and maintain hotel network infrastructure and security, including servers, Active Directory, wired and wireless networks, firewalls, web security, failover tools, and VPN/communication systems.
• Administer and support collaboration and communication platforms such as Microsoft 365 and global VPN connectivity.
• Develop, implement, test, and monitor system backup and disaster recovery plans to ensure data protection and business continuity across all hotel systems.

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed