Director of Data, Systems, & Technology

BIG BROTHERS BIG SISTERS OF GREATER • Kansas City, MO

1d • $90,000 - $115,000 • Onsite

About The Position

TOGETHER, WE ARE DEFENDERS OF POTENTIAL: In a world of causes, we make a difference by creating professionally supported, one-to-one Matches for kids and teens who want to realize their full potential. Over 1,000 Matches (Bigs & Littles) are building life-changing friendships in Kansas City through the power of one-to-one mentoring. Research proves that children enrolled in the program receive better grades, are more likely to graduate high school, and have improved relationships with family and friends. For more information on the BBBSKC program, visit bbbskc.org. Big Brothers Big Sisters is over 100 years old and operates in all 50 states and in 12 countries across the world. Big Brothers Big Sisters Kansas City (BBBSKC) has been recognized as a leader in the non-profit industry and in the national BBBS network, winning the National Large Agency of the Year Award four times and the Quality Award every year since 2015. Other recognition includes NAIA Company of Character, Non-Profit Times Best Non-Profit to Work for in America, Independent Magazine’s Best Non-Profit Events, NP Connect’s Marketing Awards, Hispanic Chamber Organization of the Year award. Located in the heart of Kansas City, MO, BBBSKC is headquartered in the Crossroads in a state-of-the-art facility that offers ultimate visibility, access, collaboration workspaces, one of the best views in the city from our rooftop deck and the ability to host hundreds of people each week at one of our events, Match activities or trainings in our theater or event space. In addition to being a top-notch place to come to work, the culture inside the office is unmatched. BBBSKC lives by core value statements, an open-door leadership policy, a generous paid time off plan, excellent benefits, competitive salary, extraordinary parental leave, a commitment to diversity, equity and inclusion, a work hard/play hard mentality that leads to regular employee appreciation events and team bonding opportunities. When staff are asked their favorite part about working for BBBSKC though, most of the time it comes back to the mission. Each employee knows how their role is impacting others in our community, and they personally are helping defend potential for kids in Kansas City and that is empowering and rewarding for all our team members.
POSITION SUMMARY Reporting to the Chief Operating Officer, the Director of Data, Systems & Technology is a full-time, exempt position. This is not a traditional systems or project management role. We are seeking a technical, systems-minded builder who can design, connect, and optimize the tools and data that power our organization. This role will own our systems ecosystem including Salesforce, Matchforce, automation tools like Zapier, and emerging AI capabilities to name a few. They will ensure that every department can operate more efficiently and effectively. You will partner across Program, Development, Marketing, Finance, Thrift, and Operations teams to eliminate manual work, improve decision-making, and unlock growth. If you have ever thought, “why are we doing this manually?”—this role is for you. This role sits at the center of how our organization operates. Your work will directly impact how many young people we serve, how effectively we engage and cultivate volunteers and donors, and how efficiently our team operates day-to-day. You will help us do more for kids by helping us work smarter.

Requirements

• 5+ years of experience in systems, data, operations, or a related technical role required
• Bachelor’s Degree is preferred
• Strong experience with Salesforce (administration required; architecture experience strongly preferred)
• Experience building automations using tools like Zapier, Make, or similar
• Proven ability to drive user adoption of new systems and workflows by influencing behavior, simplifying processes, and ensuring tools are intuitive and valuable for end users
• Demonstrated ability to build and implement systems, not just manage projects
• Experience working with data, reporting, surveys, and dashboards that drive decision-making
• Comfortable working across multiple teams and priorities in a fast-paced environment
• Ability to clearly communicate technical concepts to non-technical audiences across all levels of the organization, with patience, empathy, and a supportive approach that fosters understanding and confidence
• Comfortable presenting to staff, leadership, and Board members in a clear, confident, and engaging way
• Strong interpersonal skills with the ability to build trust across departments
• Ability to translate data and systems insights into practical, actionable recommendations
• Experience integrating or leveraging AI tools (such as workflow automation, reporting, internal tools, etc.)

Nice To Haves

• Experience connecting systems via APIs or advanced integrations is strongly preferred
• Background in RevOps, BizOps, Data Ops, or similar functions preferred but not required
• Experience working or volunteering in a nonprofit or mission-driven organization is a plus

Responsibilities

• Own and evolve BBBSKC’s full systems ecosystem (Salesforce/Matchforce, Zapier, Dialpad, HeyMarket, Acuity, FormAssembly, SurveyMonkey and more)
• Design scalable solutions that connect systems, decrease friction, and reduce duplication of work
• Continuously evaluate and improve how data flows across the organization
• Reduce reliance on external consultants by building solutions in-house
• Build and maintain automations across platforms (Zapier, native integrations, APIs where applicable)
• Identify and implement AI tools to: Automate reporting and summaries Improve internal workflows, dashboards, and staff productivity Enhance communication with volunteers, donors, event participants, corporate partners and more
• Proactively identify repetitive/manual processes and eliminate or streamline them
• Ensure data integrity, structure, and accessibility within Salesforce, Matchforce and related systems
• Build dashboards and KPI reporting that is clear, actionable, and used regularly by leaders from all departments
• Translate data into insights that support strategic decisions and performance tracking (including agency wide Wildly Important Goals and department goals)
• Support grant reporting and funder requirements with accurate, timely data
• Partner with department leaders to identify inefficiencies and design better workflows
• Improve how we track and grow: Match making, support and retention Volunteer recruitment, engagement and conversion Donor/supporter activity, cultivation, and conversion Thrift revenue and operational efficiency Match activities, ticket distribution and much more
• Help teams make better decisions, spend less time on admin work and more time on mission impact
• Serve as a strategic partner to agency leaders and Executive team members across all departments
• Communicate technical concepts in a clear, practical way
• Provide targeted staff training and support where needed—but prioritize building systems that are intuitive, user friendly and scalable
• Attend required program and fundraising events to assist wherever necessary
• All other duties assigned to help move the mission forward as this description is not intended to be an exhaustive list of all responsibilities
• Duties may evolve, and additional tasks may be assigned as needed

Benefits

• competitive pay
• a generous benefits package
• ample vacation days
• access to our Trauma-Informed Care Specialist
• a fun office environment
• Management believes in an inclusive environment where staff members can learn and grow
• We offer an employee wellness program and professional development opportunities whenever applicable
• We also believe in the work hard, play hard motto as we plan quarterly staff outings where we step away from our day-to-day operations and focus on connecting as a team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees