Director of Technical Services

Aquafinity • Santa Ana, CA

11d • $120,000 - $130,000

About The Position

As Director of Technical Service , you’ll oversee all aspects of Aquafinity’s field service operations — from technician development and project execution to customer support and operational strategy. You’ll lead a talented service team, manage high-impact installation and maintenance projects, and serve as the go-to technical expert for both internal teams and customers. This is a highly visible leadership role for someone who can balance field involvement with strategic direction — ensuring that Aquafinity’s service division continues to deliver excellence, safety, and customer satisfaction.

Requirements

• Bachelor’s degree in Construction Management, Engineering, or a related field (or equivalent experience)
• 15+ years of experience in the aquatics, service operations, or project management fields
• Strong technical knowledge of aquatic systems, pumps, motors, filtration, and water chemistry
• Proven leadership and mentoring abilities
• Proficiency with ERP systems and project management tools
• Excellent communication, organizational, and problem-solving skills

Nice To Haves

• Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or willingness to obtain within 6 months)

Responsibilities

• Lead, train, and mentor a team of service technicians across multiple regions
• Set performance standards, conduct evaluations, and drive professional growth
• Foster a culture of safety, accountability, and continuous improvement
• Serve as the primary technical resource for internal teams and clients
• Conduct on-site training and workshops to elevate technical expertise
• Troubleshoot complex mechanical, electrical, and water quality challenges
• Oversee daily service operations, technician deployment, and scheduling
• Manage multiple installation and maintenance projects simultaneously
• Develop SOPs that drive consistency, quality, and efficiency
• Monitor safety programs and ensure regulatory compliance
• Act as the key point of contact for all service-related client needs
• Support preventative maintenance programs and service-based revenue growth
• Contribute technical insight to business development and strategic initiatives
• Assist in creating and managing departmental budgets
• Forecast and track expenses and revenue
• Identify opportunities for operational and financial improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Director