Manager of Technical Services

SecurAlarm-posted 2 days ago

Full-time • Manager

Grand Rapids, MI

11-50 employees

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If leading and developing technical teams, driving operational excellence, and ensuring clients receive exceptional service across complex security technologies sounds like the ideal use of your talents, you may be a great fit with us as a Manager of Technical Services . This role is perfect for a people-first technical leader who enjoys mentoring engineers, improving processes, and serving as the escalation point for advanced security solutions, including surveillance cameras, intrusion detection, access control, and fire systems. You’ll play a critical role in shaping our technical standards, growing our team’s capabilities, and delivering a consistently outstanding client experience. Come help us build something great—strengthening our teams, supporting our clients, and protecting the communities we serve.

Lead, manage, and mentor Application Engineers, Service Engineers, and Triage Engineers.
Build career development plans, conduct performance reviews, and foster a high-performance, growth-oriented culture.
Ensure the right level of technical knowledge and training is in place prior to system deployment.
Manage training requirements and product (re)certifications to meet client needs while ensuring team depth and coverage.
Establish, document, and enforce technical standards, methodologies, and processes to ensure consistency and quality.
Act as the senior escalation point for critical technical and service issues.
Implement performance metrics, dashboards, and reporting to improve visibility and decision-making.
Lead lessons-learned sessions and continuous improvement initiatives to reduce waste, rework, return trips, and cost overruns.
Monitor budgets, job costing, and resource utilization across technical services.
Track and improve triage response commitments through reporting, analysis, and process refinement.
Partner with leadership to drive efficiency, predictability, and scalability across technical operations.
Serve as a management liaison for key clients and strategic accounts.
Lead technical demonstrations and support solution alignment with client needs.
Collaborate with cross-functional leaders to improve the end-to-end client journey.
Build deep vertical and technology knowledge to support company growth initiatives.
Stay current on where security technology is headed and how it can best serve our clients.
Champion a “client up first” culture while continuously improving toward standard cost and operational excellence.

Experience leading technical teams within integrated security, low-voltage, or related technology environments.
Strong understanding of surveillance, intrusion, access control, fire systems, and supporting infrastructure.
Proven ability to mentor, develop, and hold teams accountable while maintaining trust and morale.
Experience establishing standards, improving processes, and using metrics to drive results.
Financial awareness related to budgets, labor utilization, and job costing.
Clear, confident communication skills with both technical and non-technical stakeholders.
A mindset focused on continuous improvement, learning, and long-term impact.
Basic technical knowledge of networks, IT infrastructure, electrical theory, software interfaces, and the ability to understand blueprints
Authorization to work in the US
Must possess a valid driver's license, can drive company vehicle, and be insurable under fleet policy
Must be able to pass background screening and drug test (including marijuana) as our Security License with the State of Michigan requires thorough background checks and places certain restrictions on hiring.
Must be able to see, hear, speak, and write clearly to communicate with team members and/or other clients.
Manual dexterity is required for frequently reaching, climbing, and lifting of small to large objects, and operating construction equipment.
Must be able to work a flexible schedule to meet client needs.

Knowledge of construction life cycles
fire and building codes such as NFPA 72 and Michigan building code
general knowledge of IT infrastructure
and/or knowledge of integrated systems, access control, video, fire alarms and security systems and devices

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