Director of Talent & HR

Emergency 24•Des Plaines, IL

16h

About The Position

Emergency24 is seeking a Director of Talent & HR to lead our HR and recruiting functions with a focus on strong operational execution, sound judgment, and thoughtful relationship-building . This is a hands-on, tactical role responsible for managing day-to-day HR operations while serving as a reliable partner to our managers, employees, and leadership. You will lead talent acquisition efforts, support compliance and HR best practices across multiple states, and provide practical guidance on policies, employee relations, and organizational needs. This role will require building credibility across departments, working closely with leadership, and supporting a smooth transition from a long-tenured HR leader to the next phase of our HR function.

Requirements

Enthusiasm and care, ability to thrive in a complex and continuous improvement environment, highly effective communication skills
8–12+ years of experience in HR, including both recruiting and generalist/business partner responsibilities
Proven ability to manage recruiting and HR operations in a hands-on, detail-oriented way
Deep technical proficiency in Paycom or similar HRIS systems
Familiarity with multi-state compliance, wage & hour laws, and supporting both hourly and salaried workforces
High emotional intelligence and discretion—able to navigate sensitive interpersonal dynamics with professionalism and tact
Comfortable in a traditional work environment where relationships and practical solutions matter most

Nice To Haves

Bachelor's degree preferred; HR certifications a plus
Experience working family-owned enterprises a plus

Responsibilities

Talent Acquisition & Workforce Planning Lead the implementation and oversight of recruiting, while supporting Branch Management in hiring for their teams.
Help build standard best practices for talent acquisition across branches, working closely with managers, team members to create a great candidate and management experience.
Provide strategic guidance and hands-on partnership to expand talent pools in different branch locations to build talent pipelines from trade schools, high schools, and local community colleges.
Develop and maintain hiring processes that are clear, timely, and consistent across the company Support hiring managers in understanding role needs, interviewing practices, and long-term staffing goals - this may be via reports, ad-hoc training sessions, experiential coaching, etc.
Maintain job descriptions, applicant tracking, and recruitment documentation HR Operations & Compliance Ensure all HR policies and practices comply with local, state, and federal laws (including multi-state labor regulations)
Oversee personnel files, onboarding/offboarding processes, and leave management Build, maintain, and leverage HRIS (Paycom) for insights and data to support strategies and decisions
Maintain up-to-date HR documentation and assist with audits and reporting as needed
Provide support on workers’ comp, safety programs, and EEO-related requirements Payroll, Benefits & Reporting Administrator Responsible for processing and reviewing weekly payroll for all employees, ensuring complete accuracy and compliance.
Understanding the behind the scenes operations setup, building blocks is the key to success.
Build, review Paycom reports for branch managers, team leads, leadership to improve accuracy, and identify issues before they occur.
This may include reviewing sick leave, pto requests, state specific leave requirements in coordination with payroll and benefits.
Manage Open Enrollment, broker relationships for streamlined enrollments, terminations, QLEs, Leave management coordination and awareness for managers - particularly when it comes to state paid leave requirements, federal and state laws around all types of leave, and tracking it with coordination of payroll, benefits, time off, accruals, etc.
Understand at a deep level the nuance of benefit setups, how they are structured, eligibility requirements, and be able to translate that into how the company can better retain, engage, educate and optimize talent.
Manage and understand the state specific requirements of onboarding, offboarding, payroll, taxes, benefits, and lead with brokers, carriers to ensure compliance.
Oversee and ensure compliance with issuing W2s, 1099s, and running all tax quarterly 941s in partnership with internal and external accounting and tax teams.
Employee Relations & Internal Support Act as a resource for employees and managers on day-to-day HR questions, performance conversations, and workplace concerns
Build strong relationships across departments and levels, earning trust through dependable support and consistent communication
Help managers understand the role of HR in supporting the business and making their jobs easier Organizational Support & Transition Partner respectfully with current HR leadership and long-standing team members to gather knowledge and ensure continuity
Help document existing HR practices while identifying opportunities to streamline and improve where appropriate
Support leadership in setting clear expectations and accountability for people-related processes