Director of Student Success

Ball State University • Muncie, IN

1d • $50,000 - $70,000

About The Position

Join the College of Health as our next Director of Student Success! Reporting to the Associate Dean for Academic and Student Affairs, this pivotal role drives initiatives that empower students to thrive academically and professionally. The Director will lead innovative programs, partnerships, and resources that enhance student engagement, belonging, and career readiness—while strategically aligning efforts with college and university goals for recruitment, retention, and graduation. A key priority will be launching LAUNCH, a multi-year professional development program debuting in Fall 2026 to prepare undergraduates for graduate education or career success. If you’re passionate about shaping transformative student experiences and fostering collaboration across departments, this is your opportunity to make a lasting impact.

Requirements

• Master's degree from an accredited institution
• Three years of experience in higher education student programming, including advising, admissions, and retention
• Supervisory experience.
• Ability to collaborate effectively with faculty, administration, and governance bodies,
• Possess strong office computer skills
• Demonstrate excellent interpersonal and communication skills

Nice To Haves

• Doctorate in Higher Education/Student Services and demonstrated experience in leading teams and managing conflict.

Responsibilities

• Student Support Services - Act as the primary liaison for students seeking university and college-level support services.
• Establish and maintain referral relationships across campus to connect students with appropriate resources.
• Collaborate closely with academic advising and student success teams to foster a supportive learning environment.
• Strategic Student Success Initiatives - Lead data-informed efforts to enhance existing student success programs and develop new initiatives.
• Coordinate and promote student engagement through strategic programming and event planning that fosters interprofessional collaboration.
• Collaborate with department chairs, the Director of Interprofessional Education, other unit leads, and faculty to support student success.
• Student Outreach Plan - Design and implement a comprehensive outreach plan to proactively support students.
• Utilize platforms such as EAB Navigate to document interactions, manage outreach efforts, and monitor student progress.
• Student Success Courses - Design, support, and/or teach student success-related courses and/or seminars, including those in the L.A.U.N.C.H. program and other first-year experience offerings, as appropriate.
• Recruitment - Serve as the primary representative for undergraduate recruitment efforts in the College of Health.
• Engage with prospective students and families through presentations, meetings, and outreach activities.
• Coordinate and implement the College’s participation in university-wide admissions and recruitment events.
• Retention and Persistence - Develop and implement strategies to support the retention and persistence of current students, focusing on helping them progress toward timely graduation.
• Promote academic planning, career alignment, and milestone tracking to ensure students remain on a clear path to degree completion.
• Marketing and Communications - Collaborate with marketing and communications staff to promote programs, events, and student engagement through social media and other platforms.
• Support efforts to enhance student culture and visibility of college initiatives.
• Event Strategy and Execution - Develop and manage a calendar of student-focused events, workshops, and initiatives that support academic success, career readiness, and community building.
• Ensure events are well-planned, well-promoted, and evaluated for impact.
• Other Duties - Perform other related duties as assigned.

Benefits

• At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year.
• Plus, our paid parental leave (6 weeks) is there for life's most significant moments.
• We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family.
• These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.
• When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State.
• We do the same for you.
• In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition.
• This offer is good from the very first day you start.
• It's just one way we do our part to uplift you.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees