Assistant Director, Student Success

Massachusetts College of Pharmacy and Health Sciences • Boston, MA

2d

About The Position

The Center for Academic Success and Enrichment (CASE) is seeking an Assistant
Director, Student Success to be responsible for one-on-one academic coaching of
a caseload of students, coordinating the Peer Mentor Program, and assisting CASE
Boston, in day-to-day responsibilities and departmental projects as needed.

Requirements

• A Master’s degree in Education, Psychology or Counseling, with a strong understanding of professional based programs
• Three to five years Higher Education work experience, with a preference for overseeing/supervising student leaders
• Strong program coordination, management, evaluation skills, and attention to detail
• Excellent oral and written communication skills
• Ability to manage multiple projects simultaneously while meeting deadlines
• Ability to maintain professional appearance and working relationships with members of the college community
• Demonstrated customer service and problem resolution skills
• Proficiency using MS Office Programs
• Ability to manage confidential materials and maintain confidentiality when working on specific tasks or projects
• Possess a sense of urgency and ability to prioritize tasks and resources appropriately
• Ability to work independently on assigned projects
• Ability to utilize constructive feedback from colleagues and supervisors
• Exercise an appropriate chain of command when needing to address issues/concerns
• Standing, sitting, manual dexterity, ability to move between offices and floors of buildings
• Ability to meet deadlines and perform well under pressure
• Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends
• Normal range of vision and hearing (with or without correction)
• Ability to lift up to 5-10 lbs.

Responsibilities

• Coordinate the development and documentation processes and procedures for the Peer Mentor Program including data-collection initiatives and program evaluation activities for the Intro to the Major (ITM) course in partnership with the School of Arts & Sciences.
• Build relationships with faculty regarding the Peer Mentor relationship with the ITM course and serve as a mediator for any issues that arise with the Peer Mentor/ITM Instructor Expectation Form.
• Coordinate the Peer Mentor program including all hiring, training, supervision, verifying timesheets, and development of new and returning peer mentors with the support of the Academic Coaches.
• Assist students in understanding and interpreting academic policies and procedures, degree requirements, course selection, study skills, test taking strategies, and time management.
• Support the university-wide academic standing process by participating in Academic Standing Committees and other committee participation as assigned.
• Serve as a liaison between the CASE and Academic Departments.
• Maintain appropriate staff/student relationships
• Serve as a student advocate and refer students to additional resources across campus as needed.
• Develop Academic Success Plans for students on academic warning and probation.
• Maintain CASE Learning Library with academic resources pertinent to the academic success of students.
• Assist with campus partners for events (including orientation, graduation, admission open house, etc.) and other duties as assigned by supervisor.

Benefits

• competitive salaries
• excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees