Director of Slot Operations
About The Position
The Director of Slot Operations is responsible for the day-to-day operations of the Slot Department. He/She will be responsible for ensuring the Slot Team has the adequate tools to perform at peak levels while promoting a positive work environment at all times. The Director of Slot Operations will also be responsible for maximizing slot performance through managing slot product, negotiating costs, and directing the team to excel in top notch guest service. The incumbent will need to be able to develop strong relationships with vendors, peers, Team Members, and guests while performing the essential duties required by the position.
Requirements
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Five (5) years Slot experience preferred.
- Must have computer skills and knowledge of other slot equipment.
- Must be thoroughly familiar with Title 31, MICS and internal control regulations.
- Must be able to maintain positive and effective working relationships with team members, guests and other departments.
- Must understand and practice our company culture. Ensure that our culture is known, owned and practiced by all Team Members.
- Must be able to generate and present a budget for the department.
- Understand and comply with all Company and department rules, regulations, policies and procedures.
- Must have the ability to coach, counsel, and discipline Team Members. Must also be able to develop Team Members for upward mobility.
- Must be at least 21 years of age.
- Ability to climb, bend, reach, walk, and stand for the duration of shift.
- Manual dexterity to operate job related equipment.
- Must be able to hear radio transmissions and communicate clearly on a radio.
Responsibilities
- Responsible for practicing, supporting and promoting Graton Resort & Casino's Company -wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
- Understand Graton Resort & Casino's philosophies, and work effectively to implement them. Act in relation to Team Members and Guests, in a manner consistent with the interests of the Company.
- Establish, administer and evaluate all Slot Department policies. Provides feedback to the General Manager and Assistant General Manager on necessary changes and improvements.
- Responsible for final decisions or terminations.
- Generate and present budgets on an annual basis. Analyze and control expenses to maintain budget standards on a monthly basis. Review and approve all expenditures for the department.
- Responsible for maximizing the yield of the Slot Department. Responsible for Slot Floor Layouts.
- Provide long-term direction and goals for the Slot Department.
- Maintain up-to-date knowledge of new slot products.
- Ultimately responsible for regulatory compliance.
- Responsible for analysis of Graton Resort & Casino's Slot Reports.
- Handle Guest opportunities in a positive and professional manner. Make decisions in the best interests of Guests and the company.
- Understand and practice the service standards. Direct Team Members to follow these concepts.
- Maintain positive and effective working relationships with Team Members, Guests and other departments.
- Responsible for understanding the Players Club Rewards Program and CMS Player Tracking. Understand all upcoming promotions and events.
- Other job related duties as assigned by General Manager and Assistant General Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
