Director of Shop Business Insights

Dutch Bros Coffee • Phoenix, AZ

6d • Hybrid

About The Position

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview The Director of Shop Business Insights is the strategic engine of our operational ecosystem. Reporting directly to the Chief Shop Officer, you will serve as the primary link between the Finance department’s data team and the shops in the field.. Your mission is to translate complex financial and operational data into actionable strategies that drive transformation, optimize unit-level economics, and elevate the experience across all shop locations.

Requirements

• Bachelor’s or Master’s degree in Finance, Engineering, Business or a related field.
• 7–10+ years in a high-growth environment (Food & Beverage, Retail, Hospitality, or Management Consulting preferred).
• Proven track record of leading Business Intelligence (BI), FP&A, or Strategic Ops teams.
• Deep experience with retail-specific metrics (e.g., Four-Wall EBITDA, Comp Sales, Labor % of Sales).
• Expert-level ability to manipulate data (SQL, Tableau, PowerBI).
• Location Requirement: This role is located in Tempe, Arizona.
• This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Responsibilities

• Design and implement scorecards and field dashboards that allow leadership to move from reactive decision-making to proactive and informed decision-making.
• Spearhead the transformation of shop data, migrating from legacy reporting to predictive analytics.
• Successfully redirect executive focus from data verification to high-velocity decision-making.
• Influence labor models to ensure our staffing matches the customer rush, maximizing both top-line growth and shop-floor efficiency.
• Act as a cross-functional consultant between the executive team and the shops. You translate complex data results into simple, tactical playbooks for our operators and shop leaders to enhance execution.
• Build the analytical infrastructure required to scale for future growth—ensuring we maintain operational excellence as our footprint expands.
• Influence retail FP&A to mitigate margin erosion and work to identify and fix things like labor misalignment, inventory leakage, and cash exceptions before they impact the bottom line.

What This Job Offers

• Job Type: Full-time
• Career Level: Director