Director of Shelter Operations

N Street Village Inc•Washington, DC

8h•Onsite

About The Position

As the Director of Shelter Operations , you will provide strategic oversight and hands‑on leadership for shelter operations at Patricia Handy Place for Women. Reporting to the Senior Director of Housing , you will ensure high‑quality, trauma‑informed services while fostering a supportive, accountable, and growth‑oriented work environment for staff. This is a key leadership role —combining program strategy, compliance, staff development, and stakeholder engagement to ensure women receive dignified, effective, and life‑changing services.

Requirements

Bachelor’s degree in Social Work, Psychology, or related field ( Master’s preferred )
Licensed Master’s‑level candidates must obtain the highest applicable credential
Minimum 5 years of program management experience , including 2+ years of supervision
Strong knowledge of crisis intervention, stabilization, and case management principles
Excellent leadership, communication, and organizational skills
Strong cultural competence and ability to work with diverse populations
Proven ability to collaborate, problem‑solve, and resolve conflict
Highly organized with the ability to manage multiple priorities
Comfortable with data, reports, and learning new systems (MS Word, Excel, databases)
Independent, adaptable, dependable, and proactive
Confident public speaker with strong presentation skills

Responsibilities

Oversee the planning, implementation, and evaluation of shelter programs to meet client needs and organizational goals
Ensure compliance with all funding, regulatory, and reporting requirements (DHS, TCP, Medicaid, and NSV)
Monitor program performance, analyze outcomes, and implement continuous improvements
Develop, manage, and monitor program budgets and resource allocation
Research funding opportunities to support sustainability and program growth
Stay informed on best practices, policy changes, and emerging trends in homeless services
Develop and implement protocols for crisis response and case management
Lead and facilitate staff trainings in trauma‑informed care, person‑centered planning, motivational interviewing, grief and loss, and stages of change
Ensure staff are well‑prepared to manage emergencies and complex client needs
Provide direct supervision and mentorship to Program Managers
Oversee hiring, onboarding, and performance management of program staff
Foster a collaborative, inclusive, and high‑performing team culture
Lead regular team meetings and conduct bi‑weekly one‑on‑one meetings with direct reports
Conduct regular audits and reviews to maintain service excellence and program integrity
Partner with the Director of Data and Evaluation to ensure data accuracy and compliance
Build and maintain strong relationships with community partners, government agencies, and funders
Represent the program at meetings, conferences, and community events