Director of Services

Caterpillar Inc.•Houston, TX

1d•$185,400 - $278,160•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Oil and Gas Division (COGMD): Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. About the role: In this role, the Director of Services leads a team of sales representatives and application experts to drive services growth, strengthen customer loyalty, and achieve strategic goals within the designated industry Additional information: Relocation is available for this position. Sponsorship is not available for this position. This position requires working onsite five days a week. This position is based out of Houston, Texas. Travel required up to 50%

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Extensive Experience: Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Nice To Haves

5–10 years of sales leadership experience
Proven success developing and executing sales strategies
Strong background in the oil & gas industry

Responsibilities

Deliver business plan sales and market share targets for the company products in a given industry segment or market.
Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
Ensuring customer satisfaction through management of product and commercial issues
Overseeing service goodwill spending on all products within the industry segment.
Leading the selling opportunities identification, customer satisfaction improvement, and business relationship enhancement.