Director of Services

HG • Wanaque, NJ

4d

About The Position

As a pivotal leader within our organization, the Director of Services is responsible for overseeing all service-related activities, ensuring exceptional outcomes and alignment with our strategic objectives. This role demands a seasoned leader who can effectively manage, supervise, and enhance our service offerings. Key Responsibilities: Leadership and Management: Act as a senior leader and manager within the organization, providing strategic and operational oversight for the services team. Supervise all service-related functions and ensure alignment with the organization's goals and objectives. Strategic Planning: Develop and implement strategic plans to build the team both strategically and operationally. Ensure that all products and services meet the high standards and requirements set by the President. Budgeting and Metrics: Oversee budgeting, training, and manpower planning. Utilize metrics to drive decisions in support of business development, product execution, and customer satisfaction. Product and Service Execution: Ensure the successful execution of services and products, maintaining a focus on quality, efficiency, and customer satisfaction. Support Business Development: Collaborate with the business development team to identify and capitalize on new opportunities, fostering growth and enhancing service delivery. Stakeholder Management: Maintain effective communication with all stakeholders, including the President, to ensure transparency and alignment on service delivery expectations and organizational goals.

Requirements

• Proven experience in a leadership role within a service-driven environment.
• Strong understanding of organizational metrics, including budgeting, training, and manpower allocation.
• Exceptional strategic planning and management skills.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and manage teams to achieve exceptional performance.
• Bachelor's degree or relevant professional experience
• 7 to 10 years of investigative or intelligence experience with progressive 5 years of management experience.
• Superb communication, writing, speaking, and interacting with individuals and groups at all levels.
• Fundamental understanding and execution of business competencies (personnel, finance, resource management, customer service, marketing, and reporting)
• Demonstrated experience leading product and project development efforts.
• Advanced skills with computer programs and online resources for course development, delivery, project management, and other aspects of the job.
• Detail-oriented and comfortable in a collaborative and agile team environment.
• Excellent judgment and people skills; ability to forge strong working relationships with stakeholders and clients.
• Obtain OSMOSIS OSC certification within 6 months.

Nice To Haves

• Recent and senior experience conducting investigations and intelligence analysis using techniques and tradecraft.
• Experience in entrepreneurship and business management.
• Possess Open-Source Intelligence (OSINT) or Cyber Investigation Certification.

Responsibilities

• Act as a senior leader and manager within the organization, providing strategic and operational oversight for the services team.
• Supervise all service-related functions and ensure alignment with the organization's goals and objectives.
• Develop and implement strategic plans to build the team both strategically and operationally.
• Ensure that all products and services meet the high standards and requirements set by the President.
• Oversee budgeting, training, and manpower planning.
• Utilize metrics to drive decisions in support of business development, product execution, and customer satisfaction.
• Ensure the successful execution of services and products, maintaining a focus on quality, efficiency, and customer satisfaction.
• Collaborate with the business development team to identify and capitalize on new opportunities, fostering growth and enhancing service delivery.
• Maintain effective communication with all stakeholders, including the President, to ensure transparency and alignment on service delivery expectations and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager