Director of Services

Avathon•Pleasanton, CA

4d•$180,000 - $210,000

About The Position

Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets, providing a 360-degree operational view that enhances decision-making and efficiency. With advanced capabilities like digital twins, natural language processing, normal behavior modeling, and machine vision, we create real-time virtual replicas of physical assets, enabling predictive maintenance, performance simulation, and operational optimization. Our AI-driven models empower companies with scalable solutions for anomaly detection, performance forecasting, and asset lifetime extension—all tailored to the complexities of industrial environments. Cutting-Edge AI Innovation – Join a team at the forefront of AI, developing groundbreaking solutions that shape the future. High-Growth Environment – Thrive in a fast-scaling startup where agility, collaboration, and rapid professional growth are the norm. Meaningful Impact – Work on AI-driven projects that drive real change across industries and improve lives. Learn more at: Avathon Avathon is seeking a Director of Services to lead end-to-end services delivery and services revenue. This leadership role is responsible for ensuring customer implementations are delivered on time, on budget, and at the highest quality, while driving billable utilization, margin performance, and services-led expansion. The role blends operational, commercial, and delivery leadership, with accountability for resourcing, implementation estimation, and scaling a high-performing services organization.

Requirements

10+ years of experience in Professional Services, Consulting, or Enterprise Software Delivery.
5+ years in a services leadership role with direct revenue and margin responsibility.
Proven experience owning: Services revenue targets Billable utilization and capacity planning Implementation estimation and scoping
Strong understanding of enterprise AI or data-driven software platforms.
Demonstrated ability to scale delivery teams in fast-growth environments.
Excellent executive communication and customer-facing leadership skills.

Nice To Haves

Background in AI, ML, data platforms, or analytics-driven software.
Experience in a Silicon Valley or high-growth SaaS environment.
Familiarity with enterprise buying cycles and complex implementations.
Experience with global or distributed services teams.

Responsibilities

Own the end-to-end delivery lifecycle for customer implementations, from post-sale handoff through go-live and customer acceptance
Establish delivery standards, governance models, and escalation paths
Own Professional Services revenue, including bookings, recognition, and forecast accuracy
Be accountable for services gross margin, utilization rates, and cost control
Identify and drive: Implementation expansions, scope increases, follow-on services and upsell opportunities
Support deal structuring, services pricing, and contract negotiations
Carry explicit responsibility for services-led upsell and expansion targets
Identify opportunities to expand customer value through: Additional use cases, advanced AI capabilities, optimization, tuning, or roadmap-aligned services
Own resource planning and capacity modeling across all services roles
Manage a blended delivery model (onsite, remote, nearshore/offshore as applicable)
Own the estimation framework for services engagements. Ensure accurate scoping of: Effort and duration, skill requirements, dependencies and risks
Define and track KPIs for: Billable utilization, Revenue per consultant, Margin per engagement, On-time and on-budget delivery
Partner closely with: Sales – services scoping, deal support, upsell execution Product & Engineering – feedback loops from implementations to roadmap Customer Success – long-term adoption and value realization
Serve as the voice of delivery in executive planning and go-to-market discussions.