Director of Service Operations

Healthcare Linen Services Group • Saint Charles, IL

51d

About The Position

The Director of Service Operations is responsible for leading a team of Healthcare Service Managers.

Requirements

• Management Skills- Ability to organize and direct oneself and effectively train others.
• Accountability- Ability to accept responsibility and account for his/her actions.
• Accuracy- Ability to perform work accurately and thoroughly.
• Communication, Oral- Ability to communicate effectively with others using the spoken word.
• Communication, Written- Ability to communicate in writing clearly and concisely.
• Conflict Resolution- Ability to deal with others in a conflict scenario.
• Training- Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• 5+ years of experience successfully interfacing with, negotiating with, & presenting to high value/volume business partners.
• 5+ years of experience successfully managing people in a fast-paced, highly competitive environment.
• Possess a high competency in Microsoft Excel, Word, and PowerPoint.
• Education: High School mandatory, post high school education preferred.
• Possess valid driver's license
• Normal travel in this role is 3 weeks per month.

Responsibilities

• Ensure Healthcare Market Managers execute all functions of their role
• Drive customer success through world class service management
• Identify growth opportunities within customer base and prospect base
• Regular field rides with Healthcare Service Managers, to include customer visits and internal meetings
• Participation and support of Business Reviews & Customer renewals as directed by leadership
• Ensure department daily usage and proper usage of Salesforce CRM
• Hold department to weekly activity metrics
• Escalation and management of any customer issue resolution and support with internal stakeholders
• Hold weekly 1on 1's with direct reports, reviewing renewal pipeline, strategy, growth opportunities, and ensuring proper execution.
• Engage in a renewal strategy and effort each time a TRIGGER is realized (added product, location, etc.)
• Intimate knowledge of proper contract language & enforce usage; CXD's, exit language, pricing, API, OPI, KPI's, loss billing, etc.
• Conduct customer surveys, linen audits, and any other customer strategy as directed by leadership.

Benefits

• Comprehensive Medical Plan with Prescription Coverage
• Dental Plan
• Vision Plan
• Life Insurance
• 401K Program with Company Match
• Paid Holidays
• Paid Time Off Company Training Program
• Tuition Reimbursement Program
• Utilize Latest Technologies and Linen Methodologies
• Casual Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees