Director of Security

Little River Casino Resort•Eastlake, MI

About The Position

Oversees and ensures Little River Casino Resort security and property protection programs. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
Bachelor’s degree in Law Enforcement or related field and 7 years Casino Security management experience or
8 years Law Enforcement / Casino Security experience with four 4 years in a Casino Security management role
Strong working experience in developing, implementing, and evaluating Security property protection programs and budgets
Strong background and knowledge of the laws and regulations governing gaming security and integrity concepts
Incident Command System (I.C.S) levels 100, 200, 700 and 800 certification and certification for I.C.S. levels 300 and 400 within the first 180 days of employment
First Aid and Certified Pulmonary Resuscitation (CPR) certification or must obtain within 90 days of employment
Valid driver’s license and be insurable on company’s policy
Michigan TAM certification or must obtain within 90 days of employment
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
Highly organized with the ability to adapt quickly to changing priorities
Excellent written communication and excellent verbal and interpersonal communication skills
Accurate and detail-oriented
Maintain high level of confidentiality
Excellent problem solving skills
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Best practices of employee selection, development, and mentoring employees to success
Coordinate the preparation of the department’s annual budget for review / approval in collaboration with the Finance Director
Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
Accountable - Accept responsibility and account for actions
Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
Collaborate - ability to work with employees and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – clearly, concisely, and professionally use verbal and written skills with guests, employees, management team and vendors
Guest orientation - establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organizations core values as you lead your department
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed
Leader – Set the standard, is an example and correctly influences and ensure others perform their jobs correctly, effectively, and responsibly
Mentoring - including but not limited to responsiveness to staff needs, personnel issues, and provide a consistent / timely / fair / accurate evaluation process to help each team member succeed.
Organized – Possess’ the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respect Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Success of all - ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success analysis of available considerations and factors

Nice To Haves

Prior experience managing in a union environment preferred
Working with a Tribally run casino and/or resort preferred

Responsibilities

Oversees protection of Resort assets.
Supports the development of preference team members within the Security Department.
Develops, implements, and oversees policies and procedures related to the security of the Little River Casino Resort facilities.
Oversees department management responsibilities of union activities.
Active participant in union negotiations and collective bargaining agreement compliancy.
Establishes operational procedures for activities such as fire prevention, traffic controls, guarding and patrolling physical property, orienting, and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
Works with the management team to formulate Security policies, determine need for Security programs, and coordinate Security programs with Resort activities.
Active participant in a unified command for incidents that occur on property.
Liaison with local emergency management teams. Works with representatives of local government to ensure cooperation and coordination of Resort activities with law enforcement and firefighting agencies.
Maintains working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.
Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Authorizes the hiring and termination of department team members.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings
Attend training, seminars, work sessions, executive sessions, and any other meetings as assigned, scheduled, or requested by the LRCR General Manager.
Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
Other duties as assigned.