Director of Sales & Support

Techy Scouts•Los Angeles, CA

1d•$120,000•Remote

About The Position

The Director of Sales and Support will be a true builder — someone who comes in with a strong point of view, a proven network, and the leadership chops to create //TECHYSCOUTS’ new Account Management department from the ground up. This leader will oversee both outbound sales efforts and an account-based strategy to drive revenue and retention from our existing client base. The right candidate will bring deep agency roots, proven consultative selling skills, and established relationships with SMBs in need of digital support and marketing services. This is a unique opportunity to define the commercial DNA of a high-growth agency and shape it for years to come.

Requirements

10+ years of experience in sales, account management, or business development, including at least 3–5 years in an agency environment.
Proven track record of building and leading high-performance sales or account management teams, ideally in a high-growth agency or digital services company.
Deep, established network of SMB relationships in need of digital marketing, web development, SEO, paid media, or CRO services.
Broad and current knowledge of the digital marketing landscape, including web development, SEO, paid media, and conversion rate optimization.
Experience developing and executing consultative, account-based sales strategies with measurable revenue outcomes.
Strong leadership and coaching skills with the ability to recruit, develop, and retain top commercial talent.
Entrepreneurial mindset — comfortable with ambiguity, energized by building something new, and capable of operating with minimal infrastructure and bureaucratic bloat.
Excellent communication and presentation skills, with the ability to represent //TECHYSCOUTS credibly to senior stakeholders at client organizations.
Experience managing remote teams and thriving in a distributed work environment.
Only USA-based candidates with the legal ability to work in the US can be considered at this time.

Nice To Haves

Deep ties to the dental, spa/salon, or DTC e-commerce verticals.
Based in the Greater Los Angeles area.
Experience in business development and channel partnerships.
An existing network of sales and service professionals who could be hired as the department grows.
Established referral partner networks (agencies, consultants, platforms, integrators).
Experience leading event-based sales, webinars, speaking panels and thought leadership.
Track record with innovative sales and marketing campaigns including raffles, sweepstakes, contests, or other high-engagement outreach programs.

Responsibilities

Design and build //TECHYSCOUTS’ Account Management department from day one, establishing team structure, workflows, hiring plans, and a sales and service model that scales.
Lead and grow a team of aggressively sales-focused Account Managers who serve as the primary point of contact for clients across all significant needs — taking a strategic, consultative approach to both service delivery and revenue generation.
Drive outbound sales efforts to acquire new e-commerce and SMB clients, leveraging your existing network and developing new pipeline through referral partnerships, events, and direct outreach.
Develop and execute an account-based sales strategy to maximize revenue and retention from the company’s existing client base.
Lead company-wide training initiatives to align //TECHYSCOUTS staff with the new sales and service model, fostering a unified commercial culture across the organization.
Collaborate closely with leadership on a new vertical-focused marketing plan designed to generate inbound leads and provide the credibility needed to support the Account Management team’s sales efforts in the field.
Bring a strong perspective on org structure, hiring, and department formation informed by high-growth agency experience; align with leadership across the org on key policies, procedures, training and workflows.
Represent //TECHYSCOUTS at industry events, conferences, and networking opportunities; support and potentially lead event-based sales and marketing initiatives.
Work cross-functionally with our delivery, product, and marketing teams to ensure client success and create feedback loops that improve our offerings.
Contribute to the development and execution of innovative sales campaigns, including contests, raffles, sweepstakes, and performance-based outreach initiatives.
Monitor sales performance metrics, pipeline health, and client retention KPIs; report regularly to the COO and leadership team with clear insights and action plans.