Director, Sales Support

Humana

8d • Remote

About The Position

Become a part of our caring community and help us put health first The Director, Sales Support will report to the Associate VP, Sales Support. You will lead strategic sales support initiatives that drive operational excellence, enable Stars performance, and support organizational goals. You will oversee the development and execution of programs that streamline sales processes, enhance cross-functional collaboration, and ensure effective resource utilization to optimize sales outcomes. You will work closely with sales, operations, clinical, and analytics teams to identify and implement innovative solutions that improve member experience, manage costs, and contribute to quality measures. You will be critical in shaping strategies and delivering measurable improvements aligned with Humana's priorities. You must possess outstanding communication skills, including the ability to effectively visualize and articulate complex initiatives and program outcomes to enterprise senior executives through expert use of Microsoft PowerPoint and other presentation tools. Key Responsibilities: Lead the planning, execution, and oversight of sales support programs, including Medicare complaints and Stars enablement initiatives. Develop and implement strategies to improve sales operational efficiencies, reduce member complaints, and enhance customer satisfaction. Collaborate with cross-functional teams to align sales support efforts with organizational quality and performance measures. Analyze data to identify gaps and opportunities, prioritize initiatives, and monitor progress toward goals. Foster a culture of innovation and continuous improvement within the sales support function. Prepare executive-level presentations using Microsoft PowerPoint to visualize program strategies, progress, and outcomes. Communicate complex information clearly and persuasively to enterprise senior executives and key stakeholders. Ensure compliance with regulatory requirements and internal policies. Manage and mentor a team of sales support professionals, providing guidance and professional development. Establish reporting mechanisms and communicate program outcomes to senior leadership. Represent the sales support function in organizational planning and strategy forums. Use your skills to make an impact

Requirements

• Bachelor's Degree
• 8 or more years of experience in sales support, program management, or healthcare operations.
• Experience with Stars programs and Medicare Advantage quality initiatives.
• 5 or more years of management experience
• Knowledge of Medicare complaint reduction strategies and sales enablement best practices.
• Demonstrated expertise in preparing and delivering executive‑level stars performance updates, dashboards, and strategic reporting for senior executives
• Experience leading large-scale initiatives with measurable outcomes.
• Strong analytical skills with experience using data to drive decision-making.

Nice To Haves

• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Master's Degree
• Experience working in a matrixed healthcare organization.

Responsibilities

• Lead the planning, execution, and oversight of sales support programs, including Medicare complaints and Stars enablement initiatives.
• Develop and implement strategies to improve sales operational efficiencies, reduce member complaints, and enhance customer satisfaction.
• Collaborate with cross-functional teams to align sales support efforts with organizational quality and performance measures.
• Analyze data to identify gaps and opportunities, prioritize initiatives, and monitor progress toward goals.
• Foster a culture of innovation and continuous improvement within the sales support function.
• Prepare executive-level presentations using Microsoft PowerPoint to visualize program strategies, progress, and outcomes.
• Communicate complex information clearly and persuasively to enterprise senior executives and key stakeholders.
• Ensure compliance with regulatory requirements and internal policies.
• Manage and mentor a team of sales support professionals, providing guidance and professional development.
• Establish reporting mechanisms and communicate program outcomes to senior leadership.
• Represent the sales support function in organizational planning and strategy forums.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director