Director of Sales, Customer and Solutions Enablement

Harris Computer Systems • New York, NY

59d • $100,000 • Remote

About The Position

A division of Harris, Advanced is seeking a dedicated and results-driven Director of Sales, Customer and Solutions Enablement to join our dynamic team in the utility billing sector. In this pivotal role, you will be responsible for effectively presenting our cutting-edge Enterprise Customer Information System during product demonstrations, building partnerships with leading industry consultants and third-party software providers, as well as collaborating closely with cross-functional teams to gather valuable insights that contribute to shaping our product roadmap. If you possess exceptional communication skills, a foundation in utility billing operations, meter to cash processes, a desire to deliver an unparalleled customer experience and commitment to continuous improvement, we invite you to apply and make a significant impact on our company's growth and success. Base Salary: Up to 100K + Variable Comp This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel to North America and the Caribbean is required for this role. A valid passport/visa is required for travel.

Requirements

• Bachelor's degree in engineering, Computer Science, Business, or a related field.
• Proven experience in technical sales or implementation services, preferably within the utility billing sector or related industry.
• A foundation in utility billing operations and meter to cash processes.
• Experience developing, evaluating and managing the RFP process for municipal utilities.
• Excellent presentation and communication skills, with the ability to convey complex technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to gather, analyze, and interpret client requirements.
• Proficiency in collaborating with cross-functional teams to drive product improvements.
• Familiarity with enterprise software solutions, technical architecture, and integration processes.
• Adept at building rapport and trust with clients, as well as internal stakeholders.
• Results-oriented mindset with a demonstrated track record of meeting or exceeding sales targets.
• Willingness to travel for client meetings and industry events as needed.

Responsibilities

• Technical Expertise: Develop a deep understanding of the technical aspects of the Enterprise Customer Information System and related Harris products, including its architecture, integration capabilities, and customization options, to address client inquiries effectively.
• Product Presentation: Deliver compelling and insightful product demonstrations to prospective clients, showcasing the features, benefits, and value propositions of our Enterprise Customer Information System, as well as peripheral Harris utility solutions integrated with it.
• Client Engagement: Engage with potential clients in a consultative manner, understanding their unique business needs and challenges as outlined in the RFP, configure our platforms and align our solutions to meet these requirements.
• Enhance Demo Capacity: Lead efforts to enhance and maintain our company's cloud-based demo environment, third-party application integrations, leverage internal tool sets to further automate configuration processes, and enhance user persona stories or workflows to align with RFP requirements.
• Competitive Analysis: Lead the creation and maintenance of processes and platforms that support the aggregation and analysis of competitive analysis which deliver insights that guide our product positioning and demo.
• Product Road Map: Attend industry conferences, network with leading consultants, and collaborate with internal cross functional teams to stay up to date with industry trends, competitive landscape, and emerging technologies within the utility billing sector to aid in the refinement and enhancement of the product roadmap.
• Enablement and Training Focus: Lead the development of materials and processes with cross functional teams that enable new team members to deliver future demos and configure our solutions for RFP opportunities.This includes documenting standard operating procedures (SOP's) for custom demo setup and repurposing that content to support colleagues in delivering effective high-level demonstrations to our install base (IB).
• Continuous Learning: Continuously enhance your product knowledge, industry understanding, and presentation skills to remain a trusted advisor to clients and support the businesses commitment to continuous improvement.

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees