SENDER ONE DIRECTOR OF ROUTESETTING

SENDER ONE SERVICE LLC•Santa Ana, CA

5d•$82,000 - $100,000

About The Position

The Director of Route Setting oversees all Sender One locations and embodies Sender One’s core values. The Director of Route Setting ensures the Head Route Setters lead their locations based on Sender One’s standards and policies.

Requirements

An experienced and trusted advisor for staff - discover & connect with others
Delegate and communicate with staff clearly and respectfully
Passionate about climbing, working with kids, and instructing
Ability to harness imagination and find novel approaches to shared responsibilities
Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner
Work with a team, provide support to fellow team members, share ideas, and earn trust
Lead the pitch by attaining relevant professional certifications, ex. CWA WAH L3 and USAC L4/5
Proven leadership ability in an educational, fitness or professional setting
Experience recruiting, interviewing, hiring, and training employees
Critical and strategic thinking, problem solving, and analytical skills
Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.
Knowledge of business-support apps Rock Gym Pro, Basecamp, Paycom, and When I Work
Experience coaching and instructing
Top rope & lead belay experience
Must be able to work 40-50 hours per work week (Sun - Sat)
Must be fully available to work weekends when needed for special events, training, etc. (Sat & Sun)
Must be able to attend the Weekly Strategy other relevant meetings
Must be able to attend the Mandatory All Staff Quarterly meeting (Sunday).

Nice To Haves

USAC Level 3+ preferred
CWA Work At Height L2+ preferred (or current equivalent)

Responsibilities

Expert on all the responsibilities of a Head Route Setter
Build and sustain a staff and community culture that aligns with Sender One’s core values, and purpose - to Discover Ourselves and Connect with Others.
Recruit and hire top-notch setting talent who embody Sender One's core values
Maintain a monthly setting schedule that puts the right people in the right positions to succeed
Check-in with staff weekly to get their feedback on the program, work experience, and their management
Check-in with gym managers monthly to see the setting department and the company from their perspective
Lead regular Route Setting Operations meetings to solicit feedback from the team, roll out new provisions that affect setting operations, and hold head setters accountable to company and department goals
Function as USAC Chief Setter during events that require advanced and committed oversight of setting operations. Coordinate with fellow managers to create successful USAC events
Create and coordinate new events to Discover and Connect with the community in new and engaging ways
Conscientiously tailor and maintain route setting brand continuity between locations through movement and aesthetic critiques during Route Setter Metrics evaluations and regular team discussions
Administer CWA Work-At-Height best practices
Learn From Your Projects by adjusting standards as new information becomes available and holding staff accountable to current standards.
Receive monthly executive coaching to continue professional development as a senior, management employee
Attend Operations team meetings monthly, or as needed, to gain and share understanding of gym processes.