Director of Rooms

Destination Geneva National•Lake Geneva, WI

5d•Onsite

About The Position

We are seeking a high-impact Director of Rooms to join our leadership team and drive excellence across our Rooms Division - leading the experience and elevating every stay. This is not just an operations role—it’s a guest experience leadership position at the heart of a luxury environment. If you thrive in a fast-paced, upscale setting, lead with confidence, and bring a passion for service that never turns off—this is your stage. Why This Role Matters As Director of Rooms, you are the engine behind the guest experience. From arrival to departure, your leadership ensures every detail is intentional, seamless, and elevated. You will directly oversee: Front Office Guest Services Reservations / PBX Housekeeping & Laundry Retail Shop You’ll also step in to support hotel operations in the absence of the General Manager—making this a key managerial presence on property.

Requirements

Proven hospitality experience (Rooms Division leadership essential)
A hands-on leadership style with a strong floor presence
Ability to thrive in a fast-paced, high-expectation environment
Strong financial acumen and operational discipline
Weekend availability is required (this is a business-critical leadership role)
Must be highly visible, engaged, and accessible to both guests and team
Must bring professionalism, urgency, and a solutions-driven mindset every day
Leads from the front with energy and accountability
Communicates clearly, confidently, and respectfully
Takes ownership and makes sound, timely decisions
Builds strong, motivated teams that deliver consistently
Operates with integrity, transparency, and high standards

Nice To Haves

Experience in upscale or luxury hospitality environments

Responsibilities

Set the tone for a refined, high-touch service culture
Maintain a strong, visible presence—leading from the floor, not behind a desk
Personally oversee VIP arrivals, special requests, and service recovery
Drive daily operations with urgency, precision, and accountability
Ensure rooms are guest-ready at all times with flawless execution
Anticipate needs and solve problems before they impact the guest
Lead budgeting, forecasting, labor strategy, and P&L performance
Align staffing with demand while maintaining premium service levels
Inspire, coach, and elevate department leaders and teams
Build a culture of pride, professionalism, and high standards
Ensure consistent training and alignment with luxury service expectations
Partner closely with Sales, Events, and Food & Beverage
Ensure seamless communication between Front Desk, Housekeeping, and Maintenance
Actively contribute to leadership meetings with strategic insight

Benefits

Competitive salary and performance-based incentives.
Medical, dental, vision, short-term disability, and life insurance group plans.
401K
Paid Time Off
Pay as you earn/daily pay available.
Opportunity to work in a stunning resort setting with access to recreational facilities.
Encouraging and supportive work environment that values creativity and teamwork.
Potential for professional growth within a dynamic hospitality organization.
All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, and more.
All staff benefit from the option for pay-as-you-earn with Dayforce Wallet.
Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
Paid time-off for full- and part-time associates.
Option for pay-as-you-earn with Dayforce Wallet.
Opportunity to work in a stunning resort setting with access to recreational facilities.
Encouraging and supportive work environment that values creativity and teamwork.
Potential for professional growth within a dynamic hospitality organization.
All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.