Director of Rooms
About The Position
Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality. Manage the day-to-day operations of the rooms division, primarily overseeing front office and guest services to ensure a smooth and efficient operation. Additionally, providing administrative support to housekeeping and spa when needed. Implement and uphold high standards of guest service, ensuring that all guests experience a perfect pre-arrival, creative experience itineraries, seamless check-in, comfortable and personalized stay, and efficient check-out process. Lead and motivate a diverse team of front office and guest service professionals, providing guidance, training, and support to ensure excellence in service delivery. Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards. Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives. Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.
Requirements
- Several years of progressive experience in hotel management, with a focus on rooms division operations and front office management.
- Prior experience in supervisory or managerial roles is essential.
- A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
- Strong leadership abilities with the capacity to inspire and lead a diverse team.
- Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
- Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.
Responsibilities
- Manage the day-to-day operations of the rooms division, primarily overseeing front office and guest services to ensure a smooth and efficient operation. Additionally, providing administrative support to housekeeping and spa when needed.
- Implement and uphold high standards of guest service, ensuring that all guests experience a perfect pre-arrival, creative experience itineraries, seamless check-in, comfortable and personalized stay, and efficient check-out process.
- Lead and motivate a diverse team of front office and guest service professionals, providing guidance, training, and support to ensure excellence in service delivery.
- Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
- Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
- Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
