Director of Revenue Program Operations

Career Certified • Denver, CO

10d • Hybrid

About The Position

The Director, Revenue Program Operations leads strategic, cross-functional revenue initiatives spanning Sales, Marketing, and Product teams. This role is responsible for designing and implementing operational cadences, dashboards, and processes that unify B2B sales efforts, optimize digital marketing ROI, and track new product performance. Serving as a strategic advisor and program manager to the Chief Revenue Officer (CRO), this role drives execution of critical projects and ensures delivery against annual priorities. The ideal candidate brings strong sales operations expertise, analytical rigor, and leadership skills, and thrives in an autonomous environment, translating high-level strategy into measurable outcomes.
Career Certified is a fast-growing online education provider serving the real estate, financial services, and AEC industries across the U.S. and Canada. With approximately 280 employees in a virtual-first workforce and multiple business units, Career Certified is aligning revenue operations across the organization. This role serves as a close collaborator to the CRO, driving cross-functional programs that accelerate growth and operational efficiency.

Requirements

• 8+ years of progressive experience in Revenue Operations, Sales Operations, or related roles, including significant B2B experience and leadership responsibility.
• Proven track record of driving sales operations strategy and managing complex, cross-functional initiatives across sales and marketing teams.
• Strong analytical skills; able to synthesize data from multiple sources to drive decisions.
• Experience with sales, marketing, and product reporting. Proficient in Excel and BI tools.
• Proven ability to lead cross-functional initiatives, manage complex projects, and deliver results on time while driving process and organizational change.
• Clear, confident communicator able to present insights to all levels, influence without authority, and collaborate across sales, marketing, product, and tech teams.
• Self-starter who manages priorities independently, takes ownership of outcomes, and applies a continuous improvement, hands-on mindset.
• Proficiency in dashboard creation, reporting, and KPI tracking
• Experience with sales pipeline management and sales cadence processes
• Advanced Excel skills and experience with BI tools (Power BI, Tableau, Looker, etc.)
• CRM experience (Salesforce preferred)
• Familiarity with Microsoft AI tools

Nice To Haves

• Experience in B2C or education technology environments is a plus but not required.

Responsibilities

• Develop and implement a standardized sales cadence across all B2B sales units (real estate, insurance, finance, etc.).
• Define common pipeline stages, KPIs, and forecasting processes.
• Establish a regular review of rhythm between sales representatives, managers, and leadership to improve accuracy and accountability.
• Lead the creation of a unified B2B sales dashboard consolidating pipeline and performance metrics across multiple Salesforce orgs, providing a single view of company-wide sales performance.
• Partner with the VP of Digital Marketing to design and maintain executive-level dashboards highlighting KPIs and performance across all marketing channels.
• Support tracking of key digital marketing initiatives prioritized by the CRO.
• Oversee tracking and reporting of outcomes related to the organic product growth strategy.
• Collaborate with Product Management to define success metrics for new product and feature launches.
• Create and manage dashboards for organic product KPIs, including revenue growth, active learners, market share, lead volume, conversion rates, and demand and sales metrics.
• Ensure initiatives deliver defined business outcomes and align with revenue strategy.
• Prepare board meeting and executive update materials related to CRO initiatives and business unit performance, in partnership with FP&A and General Managers.
• Support quarterly business reviews (QBRs), including forecasting cadence, slide preparation, and performance analysis.
• Assist the CRO with annual strategic planning for the revenue organization.
• Manage and mentor Revenue Operations team, providing direction and prioritization for reporting, CRM enhancements, and process improvement initiatives.
• Promote a culture of data accuracy, accountability, and continuous improvement.

Benefits

• Paid Time Off (PTO) structured on a take what you need basis (as referenced in the employee handbook)
• Paid company holidays (7 days off per year)
• 100% discount on Career Certified’s products and services
• Tuition reimbursement, subject to approval
• Voluntary participation in Career Certified’s medical, dental, and vision plans, as well as supplemental insurance options
• Voluntary participation in Career Certified’s 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director