Director of Revenue Operations

ScalePad

25d • Remote

About The Position

As our Director of Revenue Operations, you will power the core engine that supports our GTM teams. You will lead CS Operations, Billing, Sales Operations, and GTM Tech Stack Management to ensure consistent and on-time execution across all functions.

You will run the operating rhythm that keeps Sales, Customer Success, and Finance aligned and moving forward. This includes clear intake processes, timely follow-up, and reliable data that supports confident, fast decision-making. Your focus is operational excellence: building dependable processes, removing friction, and creating clarity so leadership can stay focused on innovation, strategy, and growth.

Requirements

• Proven leadership in Revenue Operations, Sales Operations, or CS Operations with measurable outcomes in queue management, SLAs, and stakeholder support.
• Team leadership: hiring, coaching, and performance management for operational analysts.
• Organizational rigor: exceptional follow-through, documentation discipline, and stakeholder communication.
• Hands-on operating experience with: HubSpot; GetAccept; Chargebee & Chargebee Receivables; Gainsight CS/CE/PX/Community; Zendesk; Gong; Email; LinkedIn Sales Navigator.
• Comfort using native AI features (summaries, drafts, checklists) with human oversight; avoids process redesign without owner approval.
• Schedule flexibility: Pacific-focused hours with ability to respond to East-coast operational emergencies.
• Sharp prioritization, escalation, and risk-management instincts; bias to clarity and closure.

Responsibilities

• RevOps Intake & Operating Rhythm:
• Own the RevOps intake queue, including triage, prioritization, task assignment, and tracking to closure with clear SLAs and defined escalation paths.
• Run a predictable operating cadence (standups, status updates, weekly operational reviews) that turns incoming requests into completed outcomes.
• GTM Tech Stack Stewardship- Operational ownership across:
• HubSpot / GetAccept: Maintain user hygiene, permissions, views and lists, template governance, and approval routing in partnership with Sales Operations. Coordinate major structural changes with IT and GTM Engineering.
• Chargebee & Chargebee Receivables: Support billing workflows, manage invoice and collections exceptions, and ensure month-end readiness in collaboration with Finance.
• Gainsight (CS, CE, PX, Community): Maintain playbook hygiene, ensure execution of health-signal workflows, and support renewal checklist readiness with CS Ops leadership.
• Zendesk: Maintain intake categories, routing hygiene, macro governance, and SLA monitoring with Support.
• Gong, Email, LinkedIn: Oversee usage governance, tagging and library hygiene, and outreach conventions with Sales Operations.
• AI-Enabled Operational Execution:
• Use AI features within the GTM stack (call summaries, meeting notes, email drafts, checklist generation) to accelerate routine work while applying human review.
• Monitor AI- and system-generated alerts (SLA breaches, data anomalies) to trigger timely follow-ups, and escalate deeper changes to the appropriate platform owners.
• Team Leadership:
• Lead the CS Ops, Billing, and Sales Ops analyst team through capacity planning, 1:1s, coaching, performance management, and hiring collaboration.
• Foster a culture of clarity, documentation, and predictable delivery.
• Governance & Risk Management:
• Uphold access controls, change-management checklists, audit trails, and post-change validation.
• Escalate vendor, platform, and security concerns to IT as needed.
• Timezone & Operational Coverage
• Maintain core Pacific hours with availability for occasional East Coast operational emergencies.

Benefits

• ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.
• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed