Director of Retail

Bowlero Corp • Miami, FL

58d

About The Position

The Director of Retail is responsible for the strategic leadership, operational excellence, and revenue growth of all in-Park, FEC and Bowling center retail operations. This role oversees product strategy, merchandising, inventory management, vendor partnerships, visual presentation, staffing, pricing, guest experience, and profitability across all gift shops, branded merchandise outlets, kiosks, impulse-purchase zones, redemption gaming, prize hubs & online. The ideal candidate blends strong commercial acumen with guest-centric creativity-building retail programs that are as immersive and exciting as the attractions themselves. They will bring deep expertise in retail operations and procurement, strong financial and leadership skills, and the ability to partner cross-functionally to deliver cost savings, operational excellence, and elevated guest experiences.

Requirements

• Bachelor's degree preferred
• 7+ years of progressive retail management experience, ideally within themed entertainment, attractions, hospitality, cruise, stadiums, zoos/aquariums, or equivalent high-volume environments.
• Proven success in multi-unit retail leadership with full P&L responsibility.
• Strong background in merchandising strategy, inventory planning, and vendor negotiations.
• Passion for creating memorable, story-driven retail experiences.
• Data-driven mindset with ability to translate POS/reporting insights into action.
• Exceptional leadership, communication, and cross-functional collaboration

Responsibilities

• Develop and execute a multi-location retail strategy focused on revenue optimization, brand consistency, and elevated guest experience.
• Lead merchandise planning and buying across apparel, accessories, toys, souvenirs, consumables, convenience, prize-game & redemption categories, and limited-edition/seasonal collections.
• Own pricing, promotions, and bundling strategies (e.g., ticket + merch offers, commemorative packages, photo/merch bundles).
• Manage all vendor sourcing, negotiations, licensing partnerships, and co-branded product development.
• Oversee inventory forecasting, replenishment, shrink management, and demand planning across locations.
• Ensure visual merchandising and in-store presentation reflects brand standards and seasonal storytelling.
• Partners with Operations, Marketing, F&B, and Attractions teams to align retail programs & provide bespoke products for special events, holidays, partnerships, influencers, and park-wide initiatives.
• Implement POS systems, performance reporting, KPI dashboards, and retail analytics to drive decision-making.
• Drive continuous improvement across guest conversion, ATV, UPT, and margin expansion.

Benefits

• Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
• More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director