Director of Retail
About The Position
Are you ready to lead a dynamic team and shape the future of member experience across our retail network? Spectra Credit Union is seeking an experienced and visionary Director of Retail to oversee the daily operations of our branch network and Communications (Call) Center. This role is pivotal in driving operational excellence, compliance, and member satisfaction while fostering a culture of high performance and collaboration. As the Director of Retail, you will: Provide strategic leadership and oversight for all retail branches and the call center. Ensure compliance with credit union policies, procedures, and federal/state regulations. Implement strategies to enhance member experience and operational efficiency. Manage staff development, including hiring, coaching, performance evaluations, and succession planning. Recommend process improvements and stay informed on industry trends and regulatory changes. Oversee projects, reporting, and maintain documentation for policies and business continuity. This is more than a leadership role; it’s an opportunity to make a lasting impact on our members and team.
Requirements
- Bachelor’s degree from an accredited college or university required.
- Five or more years of operations experience, with strong supervisory background—preferably in a financial institution.
- Proven ability to lead and influence senior-level professionals with trust and credibility.
- Strong knowledge of credit union operations, NCUA regulations, and compliance standards.
- Exceptional communication and presentation skills, both written and verbal.
- Demonstrated success in managing multiple projects and meeting deadlines under pressure.
- Proficiency in Microsoft Office Suite and other business software applications.
- Ability to build relationships quickly and foster a culture of collaboration and accountability.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
- Commitment to delivering exceptional member service and operational excellence.
Responsibilities
- Provide strategic leadership and oversight for all retail branches and the call center.
- Ensure compliance with credit union policies, procedures, and federal/state regulations.
- Implement strategies to enhance member experience and operational efficiency.
- Manage staff development, including hiring, coaching, performance evaluations, and succession planning.
- Recommend process improvements and stay informed on industry trends and regulatory changes.
- Oversee projects, reporting, and maintain documentation for policies and business continuity.
Benefits
- Competitive benefits package including health, dental, vision, 401(k) matching, paid holidays, and opportunities for professional growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
