Director of Retail

Knightsbridge Capital Corporation•Greenough, MT

About The Position

The Director of Retail at Paws Up Montana’s Wilderness Outpost leads the retail operations with a commitment to delivering world class service, curating an authentic, high-end Western shopping experience, and fostering a team culture rooted in Paws Up’s shared Values and Standards. This role drives revenue enhances guest experiences, and stewards to resort’s reputation as a Michelin Two-Key, Forbes Four-Star luxury ranch resort by aligning retail operations with the principles of trust, thoughtful communication, community care and continuous improvement.

Requirements

5+ years of retail management experience with at least 3 years in a leadership role, ideally in luxury retail or hospitality environments.
Proven ability to drive sales, manage budgets, and curate premium merchandise, preferably with Western or outdoor lifestyle products.
Experience leading teams with a focus on world-class service, team unity, and professional development.
Familiarity with hospitality or destination retail, demonstrating an ability to anticipate guest needs and deliver exceptional experiences.
Strong verbal/written communication, interpersonal, and analytical skills.
Must be proficient in all Microsoft Programs (Outlook, Excel, Teams).
Valid State Driver’s License.

Nice To Haves

Experience with Shopify preferred.

Responsibilities

Retail Operations Leadership – Oversee the 11,000-square-foot Wilderness Outpost, ensuring seamless inventory management, visually stunning merchandising, and operational excellence, while being smart with resources to achieve revenue goals.
Revenue and Growth Strategy – Develop and execute strategies to meet sales targets, optimize pricing and drive profitability for curated Western products, always improving to exceed financial expectations.
Product Curation with Purpose – Source authentic, story-driven merchandise from premium brands and local artisans, ensuring offerings reflect Paws Up’s Western heritage and cherish the community and environment.
Sales and Product Analytics – Track and analyze sales data, product performance metrics, and guest purchasing trends using retail management software (Shopify) to identify top-performing items, optimize inventory, and inform strategic decisions, ensuring data-driven improvements that align with guest preferences and resort goals.
World-Class Guest Experience – Deliver the WOW by creating a personalized, engaging shopping environment, using guest names in interactions, anticipating needs, and integrating retail with resort activities and amenities.
Team Leadership and Development – Recruit, train, and inspire a retail team, instilling trust and fostering a one-team mindset. Invest in team members’ career paths, encouraging growth, appreciating differences, and ensuring they dress with pride in accordance with resort standards.
Event Integration – Collaborate with the Guest Experience and Events teams to align retail with resort activities, such as trunk shows and artist-in residence showcases or special events, engaging and listening to guests to enhance their experience.
Financial Stewardship – Manage budgets, track sales performance, and analyze metrics to ensure resource efficiency, take responsibility for results and following up on challenges to solve problems decisively.
Brand and Values Alignment – Uphold Paws Up Montana’s reputation by ensuring retail operations reflects the resorts values of trust, thoughtful communication, and community stewardship, while delivering intentional, professional interactions free of slang.
Activity Synergy - Partner with the Activities team to anticipate guest needs, providing appropriate gear for adventures, and taking action to ensure seamless integration with retail offerings.
Marketing Collaboration – Work with the Marketing team to integrate retail throughout our website, social media, and on-property events,
Vendor Partnerships – Build trusting relationships with suppliers and artisans, prioritizing aligned brands and locally sourced products with a story.
Guest and Team Engagement – Actively listen to guest and team feedback, using names and thoughtful communication to address concerns, solve problems, and follow up until challenges are resolved.
Operational Excellence – Oversee amenity and online orders, manage returns, and ensure spaces are pristine, reflecting the resort’s commitment to polishing the gem.
Community and Cultural Impact – support local artisans and events to strengthen community ties and appreciate diverse perspectives.