Director of Retail Banking

Stanford Federal Credit Union•Palo Alto, CA

About The Position

Director of Retail Banking Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! The Director of Retail Banking is responsible for overseeing Stanford Federal Credit Union's Retail Branches, and the branch member experience. Provides leadership, motivation, and direction to Branch Management and staff through coaching and mentoring employees to strive for excellence. Responsible for ensuring consistent, flawless execution of standardized operating procedures and member service delivery standards throughout the branch network. Actively participates in activities that assist the branches in meeting sales goals and increasing profitability. This position is also responsible for monitoring trends and changes in the branch landscape, both within and outside the financial services industry, and partnering with the Vice President of Retail Banking to develop and executing a strategic vision for the branch network that aligns to the credit union's strategic plan.

Requirements

5-8 years’ experience in a financial services leadership position.
A bachelor's degree, achievement of formal certifications or combination of education and work experience.
Strong Financial Services Operations, Compliance and Regulatory experience.
Must have proven leadership experience with the ability to accomplish complex goals based on knowledge, collaboration, and influencing skills
Organized, and results oriented with extreme attention to detail
Focused on building and maintaining a best-in-class member-centric branch experience and team

Responsibilities

Supervises and coaches Branch Management ensuring excellent member service, sales results, and efficient operations. Gives timely, specific, and appropriate feedback about performance and development needs. Encourages others to experiment with new ways to solve work problems.
Identify, coordinate, and implement retail training initiatives as deemed necessary and/or directed by the VP, organizational initiatives, and/or other applicable leaders throughout the organization, with an emphasis on operational soundness, product knowledge and member service. Collaborate with the Learning and Development Department to develop and implement these educational opportunities
Accountable for branch sales, service, and operational performance. Monitors sales production, service, and operational goals
Recommend, develop, and lead the implementation of current and new operational policies/procedures/programs/systems that support the credit union's goals of consistent delivery, operational efficiency, excellence, and effectiveness, while building accountability.
Collaborate with leaders across the organization to develop retail delivery sales, service, and operational strategies for the credit union, which align with the organization's strategic objectives.
Maintain a low risk tolerance on all branch audits and ensure operational consistency between branch locations
Reviews and analyzes member survey information and provides feedback, guidance, and training to ensure that service standards and service level agreements are met on a consistent basis.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources