Director of Retail

CHERRY HILLS COUNTRY CLUB•Cherry Hills Village, CO

67d•$72,000 - $125,000

About The Position

Cherry Hills Country Club - recognized as both a Platinum Club and a Distinguished Club of America - seeks a dynamic, energetic, and team-oriented professional to provide Platinum Service leadership within its retail operations. The ideal candidate will demonstrate exceptional interpersonal skills, engage warmly with members and guests, and curate a vibrant retail experience that supports all of Cherry Hills’ outdoor pursuits, including golf, racquets, and aquatics.

Requirements

Bachelor’s degree in Business, Marketing, or Fashion preferred.
Minimum five years’ experience in retail management at a private club or high-end resort preferred.
Minimum four years’ experience developing and managing a buying plan.
Proficiency in point-of-sale systems (Northstar experience preferred but not required).
Proficiency in Microsoft Office (Excel, Word) and familiarity with social media for retail promotion.

Responsibilities

Oversee all buying, receiving, pricing, and display of merchandise for golf and tennis shops, with annual retail sales of approximately $2.3 million and strong growth potential.
Collaborate with the Director of Golf and Director of Racquets to develop and maintain an Open-to-Buy (OTB) plan.
Supervise staff to ensure OTB management, invoicing, and back-office functions align with operational and budgetary goals.
Continuously evaluate and refine the merchandise mix based on member engagement and feedback.
Maintain strong relationships with members and vendors; ensure consistent service and satisfaction.
Meet with vendors to preview upcoming product lines and identify new opportunities.
Create innovative merchandising displays and promotional campaigns aligned with product deliveries and seasonal trends.
Lead marketing and communication efforts for merchandise promotions.
Maintain an exceptional, first-class shopping environment, including gift wrapping, shipping, and special orders.
Supervise inventory control processes, including bi-monthly physical inventories and monthly spot checks.
Utilize Northstar POS for SKU creation, pricing, and merchandise receiving.
Oversee special orders from placement to delivery, ensuring timely communication and member satisfaction.
Manage inventory levels and reorders to maintain optimal stock levels.
Maintain cost of goods sold (COGS) within budget.
Coordinate all tournament merchandise and logoed product orders.
Manage invoice processing and vendor payments.
Address member or vendor concerns with professionalism and prompt resolution.
Prepare sales forecasts and analyze stock mix and turnover ratios.
Occasionally assist the Golf Operation by supporting the Golf Shop counter during peak times or events.
Maintain comprehensive knowledge of Club policies, events, and operations to assist members effectively.
Represent Cherry Hills with integrity and professionalism at all times.
Attend national and local PGA Merchandise Shows, as well as relevant apparel and gift markets.
Organize trunk shows, special promotions, and employee sales.
Submit AGM Top 100 essay annually.
Assist the Golf Professional Team in local and national merit award submissions.
Coordinate uniform purchases for all Club departments.
Conduct regular product and apparel training sessions for Golf Shop staff.
Perform additional duties as assigned by the Head Golf Professional.