Director of Retail Operations
About The Position
SSP America is seeking a Director of Retail Operations to lead a high-volume airport retail market with a small to-go bar component at Westchester County Airport (HPN). This is a highly visible, hands-on leadership role responsible for full operational ownership of a single location generating approximately $7–$10M in annual revenue. The Director will lead a small leadership team and frontline staff while partnering closely with airport stakeholders and SSP corporate partners. This role is ideal for a strong retail leader with experience in high-volume environments who can bring structure, consistency, and operational discipline to a fast-paced airport setting.
Requirements
- Minimum 5+ years of progressive retail leadership experience (required)
- Current or recent experience as a General Manager, Store Manager, or similar role
- Proven ownership of a high-volume retail operation
- Ability to work onsite at HPN
Nice To Haves
- Experience in airport, travel retail, convenience retail, or street-side retail environments strongly preferred
- Experience overseeing a food or beverage component is a plus
- Experience with Crunchtime or similar inventory systems is strongly preferred.
Responsibilities
- Full ownership of day-to-day retail market operations with a supporting beverage component
- Strong floor presence to drive sales, merchandising standards, and customer experience
- Execution of retail standards, food safety, and regulatory compliance
- Oversight of a team of 3 managers and approximately 14 staff
- Maintenance of liquor compliance for the to-go bar
- Accountability for unit-level P&L performance
- Inventory management, merchandising, ordering, and vendor coordination
- Labor planning, scheduling, and cost control
- Forecasting and operational planning to support business needs
- Hiring, onboarding, coaching, and performance management
- Building leadership capability within the management team
- Creating a culture of accountability, service, and operational discipline
- Represent SSP America with airport leadership and partners
- Communicate effectively with corporate support teams
- Serve as a brand ambassador for a diverse traveler base
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
