Director of Retail Operations

Orlando Magic • Orlando, FL

15h • Hybrid

About The Position

The Director of Retail Operations is responsible for leading all retail business functions for Orlando Magic (NBA) and Orlando Solar Bears (ECHL), including in-arena retail locations, e-commerce platforms, special events, and brand-driven merchandise programs. You will drive revenue growth, operational excellence, and fan engagement while elevating both team brands through innovative product strategy, exceptional service standards, and best-in-class retail experiences.

Requirements

• Bachelor’s degree in business management, sports marketing, retail management, or a related field, or equivalent work experience.
• Minium of seven (7) years of retail leadership experience within sports, entertainment, or branded consumer goods.
• Experience overseeing multi-unit retail operations and/or e-commerce platforms.
• Experience with web-based POS systems, e-commerce platforms, and inventory management systems.
• Strong leadership skills with demonstrated ability to manage teams and vendor relationships.
• Proven financial acumen, including budgeting, forecasting, and P&L responsibility.
• Deep understanding of merchandise planning, inventory flow, and retail analytics.
• Ability to deliver innovative retail experiences that enhance fan engagement and brand value.
• Willingness to work a flexible schedule, including nights and weekends, including all Orlando Magic home games (43+ annually), and be on-call as needed.
• Proficiency in Microsoft Office and related business software.
• Strong organizational, time management, and attention-to-detail skills.
• Excellent verbal and written communication skills with an emphasis on business writing.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate effectively without direct authority

Responsibilities

• Provide strategic leadership to achieve all Orlando Magic and Orlando Solar Bears retail revenue and expense goals.
• Develop an industry leading long-term retail vision, enterprise alignment, and innovation strategy across all retail touchpoints.
• Develop and forecast operational and financial plans for retail merchandise strategies.
• Drive retail revenue growth through fan engagement, product diversification, and expansion of the retail footprint.
• Lead inventory planning, merchandise flow, and benchmarking to meet customer demand and market trends.
• Oversee multi-channel assortment strategies across arena retail, e-commerce platforms, mobile experiences, and partner integrations to ensure a cohesive, brand-forward ecosystem.
• Identify and develop new business opportunities through licensed vendors, local partners, and unique collaborations.
• Oversee procurement of all branded giveaways, premiums, and gifting items for both organizations.
• Strengthen partnerships with league-approved licensees, emerging creators, and marketplace collaborators.
• Champion a unified fan experience across all retail environments, emphasizing service excellence and experiential activations.
• Analyze operational efficiencies and customer service performance to identify continuous improvement opportunities.
• Maintain accountability through standardized operating procedures and performance expectations.
• Collaborate with internal and external partners to position retail as a key revenue and brand driver.
• Ensure staff focus on sales goals, inventory accuracy, and exceptional customer service.
• Analyze sales trends within sports and comparable industries to inform product sourcing and strategy.
• Leverage sales data and business intelligence to support strategic decision-making.
• Partner with Marketing leadership on retail advertising, promotions, and uniform development initiatives.
• Ensure all retail locations within the Kia Center meet visual merchandising and brand standards.
• Manage team merchandise buying for resale for both the Magic and Solar Bears.
• Oversee relationships with local retailers and outlets for inventory liquidation and brand expansion as needed.
• Ensure warehouse and storage areas are organized and maintained to corporate standards.
• Provide accurate and timely reporting to senior leadership, the NBA, and the ECHL.
• Leverage technology to improve operational efficiency and evaluate new tools and systems.
• All other duties as assigned.

Benefits

• 24 days of personal time off (PTO) per year + 13 holidays (that is 37 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 or so days)
• A hybrid work model, casual work attire on non-game days, staff tickets to Magic home games, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee
• Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave
• Culture built on Community, Innovation, Legendary and Teamwork!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees