Director of Retail Change

Marshall Retail Group•Las Vegas, NV

58d

About The Position

The Director, Retail Change leads the end-to-end execution of new store openings, remodels, resets, closures, and special projects to ensure flawless delivery, operational readiness, and brand consistency. Acting as the operational integrator between Business Development, Construction, Commercial, and Operations, this role drives alignment, accountability, and executional excellence across multiple formats and business priorities.

Requirements

Bachelor's degree in Business, Project Management, or related field.
10+ years of progressive experience in retail operations or project management.
Proven success leading large-scale openings, remodels, and closures across multiple markets.
Strong project and change management expertise across multi-site retail environments.
Deep understanding of store opening, remodel, and closure lifecycles.
Operational acumen to ensure readiness, compliance, and transition success.
Financial discipline and budget management capability.
Exceptional communication, collaboration, and stakeholder management.
Continuous improvement and operational excellence mindset.
Strategic thinker who drives results through disciplined execution.
Collaborative leader who builds trust across functions and teams.
Proactive communicator who anticipates challenges and delivers solutions.
Inspires accountability, alignment, and excellence in all areas of delivery.

Nice To Haves

PMP or equivalent project management certification preferred.

Responsibilities

Lead planning, coordination, and execution of all new store openings, remodels, resets, closures, and special projects.
Oversee pre- and post-opening activities to ensure operational readiness and brand compliance at turnover.
Develop and maintain cross-functional alignment with Construction, Facilities, and Operations to ensure timely, on-budget delivery.
Drive strategic growth and optimization planning, aligning new openings and closures with enterprise priorities.
Represent Retail Change across the organization, influencing operational and commercial decisions that support business objectives.
Create and implement standardized Retail Change processes and playbooks to streamline execution and eliminate variability.
Oversee project readiness reviews, punch list completion, and final sign-offs.
Manage vendor performance, budgets, and risk mitigation to ensure efficiency and compliance.
Lead post-project evaluations to identify improvement opportunities and enhance delivery consistency.
Support multi-store initiatives and prototype design projects to optimize cost and operational effectiveness.
Partner with Field Operations and Commercial teams to align on timelines, layouts, and merchandising readiness.
Maintain visibility into project budgets and performance to ensure transparency and accountability.
Collaborate with internal stakeholders and external vendors to ensure smooth transitions from build to operational launch.