Director of Restaurant Operations - Albuquerque Sunport

The Fresquez Companies•Albuquerque, NM

45d•Onsite

About The Position

At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences (one team member and guest at a time.)" Albuquerque International Airport (Sunport) The Director of Restaurant Operations will work in collaboration with the restaurant operations management team with alignment from the Vice President of Operations, President and CEO and determine and direct the day to day priorities of team members. The Director will set priorities and goals for the restaurant operations team and ensure there is a singular message and clarity in priorities for the entire operations team under their leadership. The Director will work in collaboration with other departments to develop strategies, tactics and plans that assist the operations team achieve its' goals. The Director of Operations is fully accountable for all restaurants within their area including new restaurant growth, revenue and sales growth, profitability and human capital management.

Requirements

Minimum of 10 years' experience in the restaurant industry in a Senior Leadership role is required.
Experience leading a minimum of 12 locations concurrently, and in multiple states is required.
Must have full profit and loss experience for a minimum of 12 locations.
Must possess and maintain a valid driver's license and successfully pass a motor vehicle record and background check.
Possession of Food Handler's Permit and/or ServSafe Certification (where required).
Ability to read, analyze, interpret general business rules and technical procedures.
Ability to clearly and effectively communicate information and respond to questions from management and team members.

Nice To Haves

Strong business acumen and leadership experience with a proven track record of acting as a strategic business partner in an operations environment.
Ability to lead though influence in a collaborative environment.
Demonstrated experience partnering with clients on solving business/operational issues.
Demonstrated communication abilities at multiple levels of the organization.
Demonstrated organization skills leading to the ability to successfully manage multiple priorities in a dynamic environment.
Organization/Prioritization, Time Management, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Reporting/Researching Results, Verbal and Written Communication Proficiency, Ethical Conduct, High Integrity, Confidentiality, Personal Responsibility, Accountability, Initiative, Accuracy, Follow Up/Through Skills, Dependability, Problem-Solving Skills, Positive Attitude, Teamwork Oriented, Self-Motivated, Independent Judgement and Professional Appearance
Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.
Experience teaching, coaching, and training adults in a variety of environments and situations (technical, skills training as well as soft skills, leadership)
Proven ability to partner with and influence all levels of an organization, from senior level management to hourly employees
Strong written, verbal communication, and presentation skills, including the ability to communicate with all levels of the organization
Ability to coach and motivate others to achieve departmental, and company goals
Strong problem-solving skills and the ability to partner with others to achieve results/resolution, an innovative and forward-thinking leader
Ability to delegate and demonstrate leadership courage to hold others accountable for results and their actions
Excellent interpersonal skills with the ability to negotiate and influence
Places a value on diversity and shows respect for and openness to others' backgrounds and ideas
Strong organizational skills with proven ability to manage multiple priorities and large projects across multiple disciplines with a strong attention to detail
Proven experience leading cross-functional teams to develop new business, training, and operational efficiency solutions
Ability to handle high stress situations, ambiguity, and changing priorities
Proficient Word, Excel, PowerPoint and internet skills
Licensed to operate an automobile without hours of operations restrictions
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to work with Fresquez menu products, as well as work around potentially hazardous chemicals (i.e., cleaning products)
The ability to drive, stand, sit, bend and walk for extended periods of time
Prepare special reports/assist on special projects as needed or requested.
Detail oriented.
Good PC competency such as the ability to use Microsoft Office Suite and other related software.
Knowledge of PayCom payroll software.
Excellent listening skills.
Professional behavior that contributes to creating an environment of respect and professionalism.
Ability to maintain confidentiality.
Effective organizational and time management skills; able to manage multiple priorities, to complete tasks/projects in a timely fashion.
Ability to work at a fast pace in an effective manner.
Ability to work under pressure and to be flexible and adept to varying and changing demands.
Effective and friendly interpersonal communication and interpersonal skills with internal and external customers.
Excellent computer skills to include Outlook, Word, Excel, Publisher, PowerPoint, Social Media, Internet Research, 10-key, and willingness and ability to learn new systems.

Responsibilities

Assist the Vice President of Operations in managing, supervising, and leading managers to ensure profitability, efficiency, and customer satisfaction in each store.
Assist in directing assigned restaurants to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local laws.
Assist in Developing and managing budgets for all operational areas, ensuring that expenses are within budgeted amounts.
Oversee training and development of restaurant managers and staff to ensure consistent delivery of high-quality service and products.
Maintain a strong understanding of industry trends and competition and develop strategies to maintain a competitive edge.
Assists in Administering all aspects of the business with impeccable integrity.
Ensures all Managers are aware of, understand, share, and practice the Company's values and operating philosophies through role modeling and ongoing education.
Enforces and complies with all federal, state, and local laws governing the employer-employee relationship, including but not limited to those pertaining to employment, harassment /discrimination, wage and hour, breaks, disabilities, leaves of absence, termination of employment, worker's compensation, unemployment compensation, etc.
Always puts the needs of Fresquez Companies as his/her top priority and ensures the team provides a level of service that consistently meets or exceeds Guest expectations, regardless of sales channel.
Relentlessly pursues excellence in product quality, speed-of-service, order accuracy, cleanliness, and overall friendliness and hospitality.
Recruits, interviews, hires, trains, coaches, develops, motivates, and retains a best-in-class team of professional Associates capable of delivering the Fresquez brand experience to consumers.
Develop and manage the company's strategies and tactics relating to development market planning, franchisee development planning, creation of development programs and incentives, and provide input.
Ensure compliance with all company procedures and legal guidelines relative to the development of new restaurants.
Must obtain a ServSafe Manager certification and a NM Server Permit.
Attract, critically evaluate, and build a competent, high-performance team.
Coach, mentor and develop team members to ensure the skills and expertise needed in today and tomorrow's Fresquez Companies development organization.
Set objectives with each direct report at least twice a year and give regular meaningful feedback.
Work closely with human resources to develop retention strategies and annual incentive plans for each team member.
Facilitate weekly team meetings to ensure that the development, design/architecture/construction, equipment, training and development operations teams are focused on the achievement of performance goals, share best practices, and communicate information affecting team.
Facilitate 1-2 strategic planning meetings per year with development team and appropriate cross functional team members.
Recognize contributions of team members on an ongoing basis; celebrate individual and team accomplishments.
Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.
Assist with other restaurant functions including other assigned duties as needed. This may include prep-cook, cook, dish-washing, maintenance, bar-tending, serving, and cleanliness of equipment and facility. Must be able to fulfill all roles within the restaurant(s) as necessary.