Director of Residential Services

CJR•Litchfield, CT

1d•$105,000 - $125,000

About The Position

The Director of Residential Services is a Senior Management role responsible for overseeing the organization’s residential programs, ensuring they operate effectively, safely, and in alignment with evidence-based practices. This position provides strategic direction, supervises program managers, manages budgets, and fosters collaborative relationships with community partners and stakeholders. The Director also serves as the organization’s PREA Coordinator, upholds regulatory and accreditation standards, and leads efforts to enhance program quality and client outcomes. Additionally, the role requires a strong commitment to ethical leadership, staff development, and crisis management to support the organization’s mission of delivering high-quality, trauma-informed residential services.

Requirements

Master’s Degree in Social Work or related field (State of Connecticut license or license eligible) – Required
Minimum of 5 years’ experience managing residential programs – Required
Experience in program administration and fiscal management – Required
On-call availability and the ability to respond in person when special incidents occur – Required
Ability to formulate positive collaborative relationships with the community, funding sources, governmental relations and our client base – Required
Valid Driver License to utilize a company provided vehicle to travel to various office locations – Required
Excellent communication skills – Required
Personal Effectiveness/Credibility
Verbal and Written Communication Proficiency
Collaboration and Leadership Skills

Nice To Haves

Familiarity or Proficiency with Dialectical Behavior Therapy preferred

Responsibilities

Manage daily operations of residential programs throughout the organization
Assumes the role of PREA Coordinator for the organization
Responsible for recruitment and retention of qualified and committed staff and fostering a culture of accountability, coaching, and professional growth
Coordinates all Program Quality Assurance measures and staff training activities in conjunction with the Director of PQI
Develop and implement program strategies that enhance program outcomes for youth and families
Ensure alignment with evidence based and trauma informed practices as expected per program contract
Ensures, CSSD monitoring and COA accreditation requirements are maintained
Collaborate with finance leadership on budgeting, forecasting, and resource allocation as well as monitor program expenses to ensure fiscal responsibility
Carries out necessary hiring protocols, discipline and termination of staff with the Director of Human Resources
Support managers in addressing staff performance concerns and setting clear expectations and development plans for improvement
Represents CJR in public forums and participates on CJR committees or special projects that promote the organization
Build strong relationships with external partners, agencies, and community stakeholders
Works with Program Committee of CJR’s Board of Directors
Is available 24/7 to handle organizational and programmatic needs
Provide leadership in crisis situations, ensuring appropriate notifications, responses, and documentation are facilitated
Work with all members of senior leadership to ensure successful communication and coordination between all programs and participate in strategic planning
Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within programming parameters
Ability to communicate, cooperate and serve people from all cultural identities with respect, professionalism, integrity and fairness in a manner that recognizes the individuality of each person
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance program effectiveness
Lead: Positively influence others to achieve results that are in the best interest of the program
Performs other related duties as assigned by COO and/or President & CEO

Benefits

Low-cost Medical, Dental and Vision Insurance Plan Options
Medical, Dental & Vision Insurance offered after 30 days of employment
Company Paid Life and Long-Term Disability Insurance
Generous Paid Vacation Package (unused time eligible for carry over)
Paid Holiday Time (separate from vacation time)
Floating Holidays (separate from paid vacation time and holiday time off)
Annual Monetary Incentives
Tuition Assistance
401(k) Retirement Savings Plan with Company Match
Company Celebrations & Employee Recognition Program
Employee Discounts (Cell Phone, Computer)
Employee Assistance Program (EAP)
Qualified Public Service Loan Forgiveness (PSLF) Employer Federal Student Aid
10%-20% tuition discount at many local educational institutions, including those listed by the CT Nonprofit Alliance