Director of Regional Operations

Dover Food Retail•Chandler, AZ

About The Position

We are looking for a Director of Operations to lead and grow assigned departments and teams supporting our local and national customers. This role will focus on developing and growing our Construction, Service and Parts departments. Leading the team on planning, development, implementation, and progress tracking for strategic department initiatives. It is essential to build the right strategy and team structure to consistently deliver the best experience for our customers. Additionally, this position involves managing and developing a team to ensure operational services meet and/or exceed expectations. This role will be a key owner in keeping our organization providing the best service and technical support in our industry!

Requirements

Minimum of 7+ years of Operations leadership experience along with managing multi-level team and P&L’s.
7+ years of direct or indirect customer relationship experience.

Nice To Haves

Refrigeration or HVAC industry experience is a plus.
Bachelor’s degree in Construction, Mechanical, Project Management, or a related field is a plus.

Responsibilities

Lead, develop, and manage Construction, Service and Parts businesses and associated P&L’s.
Provide leadership support and coaching the team for fostering business infrastructure and growth opportunities.
Build and manage Annual operating plans and assigned P&L’s.
Meet or exceed financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying, and implementing efficiencies, analyzing variances, and initiating corrective actions.
Manage all communication amongst the team to foster an open environment of positive communication and teamwork to proactively solve issues and successfully execute the business objectives.
Determine and manage the resources (time, money, equipment, etc.) required to grow and manage the business.
Review the SOW, Cost budget, and team schedule with the staff who are associated with the project or assigned operations team.
Lead and enhance client relationships through initiative-taking and positive communication, and by recognizing and delivering on client key issues and expectations.
Further develop client relationships and partner with the team to recognize future business opportunities.
Finds cost-saving measures and margin expansion opportunities.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
Partner with other senior leaders to support overall divisional business objectives.
Review the quality of the work completed with the team on a regular basis to ensure that it meets the project standards.
Ensure that training needs are reviewed and training provided to employees for efficiency and growth.
Annual evaluations and performance feedback completed in an accurate and timely manner.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Additional tasks as assigned by the leadership team.
Be able to travel 20% to 30% of work time.
Partner with the HR team for adding resources as needed.