Director of Referral Management

Franciscan Alliance, Inc.

27d • $107,980 - $140,112 • Remote

About The Position

At Franciscan, the Director of Referral Management is critical for developing, standardizing, centralizing, and optimizing the referral program across markets. In this role you will assist in forming the referral strategy and overseas operations related to referral management and patient access. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Must be willing to travel onsite from time to time as needed for leadership meetings. Develop, standardize, centralize, and optimize the referral process, workflows, and education. Strategically develop the relationships, operational infrastructure, and best practices that allow the referral program to identify opportunities and improve efficiency, patient access, and provider relations. Collaborate with stakeholders to achieve strategic initiatives related to referral management, patient outreach, and patient access by maintaining the integrity of the referral network, identifying system solutions, collaborating with partner organizations, and overseeing physician relationships. Direct the assessment, design, development, planning, implementation, data collection/reporting, and evaluation of referral management, specialist utilization, patient portal activities, and closed-loop Epic-to-Epic referral solution to accelerate and streamline the referral process. Oversee assessment, implementation, evaluation, and revision of existing and new technology and programs to keep pace with emerging trends.

Requirements

• Bachelor's Degree Health Administration or Business - Required
• 8 years of related experience in a corporate or business setting, managed health care, hospital, or insurance environment, with at least three of those years at the management level or higher. - Required -AND-
• 6 years progressively responsible experience in health care, including demonstrated success in an administrative capacity with responsibilities working directly with physicians. - Required
• TRAVEL IS REQUIRED: Up to 20%

Nice To Haves

• Master's Degree Health administration or Business administration - Preferred

Responsibilities

• Develop, standardize, centralize, and optimize the referral process, workflows, and education.
• Strategically develop the relationships, operational infrastructure, and best practices that allow the referral program to identify opportunities and improve efficiency, patient access, and provider relations.
• Collaborate with stakeholders to achieve strategic initiatives related to referral management, patient outreach, and patient access by maintaining the integrity of the referral network, identifying system solutions, collaborating with partner organizations, and overseeing physician relationships.
• Direct the assessment, design, development, planning, implementation, data collection/reporting, and evaluation of referral management, specialist utilization, patient portal activities, and closed-loop Epic-to-Epic referral solution to accelerate and streamline the referral process.
• Oversee assessment, implementation, evaluation, and revision of existing and new technology and programs to keep pace with emerging trends.

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Director