Director of Quality Improvement
About The Position
The Director of Quality Improvement provides organization‑wide leadership for quality improvement, performance management, policy development, learning and professional development, and infection control activities across a multi‑service behavioral health system. This role is responsible for designing, implementing, and sustaining the Quality Improvement Plan and associated performance infrastructure to ensure safe, effective, efficient, and measurable care delivery. The Director serves as a strategic partner to executive and clinical leadership to strengthen a culture of safety, quality, and accountability, while advancing the organization’s mission of providing high‑quality, recovery‑oriented services that promote wellness for all clients.
Requirements
- Master’s degree in a clinical mental health discipline or public health field (e.g., Psychology, Counseling, Social Work, Nursing, Public Health), supplemented by three (3) years of experience in quality improvement, performance management, utilization review, or outcomes measurement within a behavioral health or healthcare setting
- Bachelor’s degree in a clinical mental health or public health field, supplemented by ten (10) years of progressively responsible experience in healthcare quality, utilization management, or performance improvement, including two (2) years of management‑level experience
- Valid driver’s license, reliable transportation, and proof of current auto insurance
Nice To Haves
- Clinical experience within a community mental health or behavioral health organization
- Direct involvement in behavioral health service delivery, program oversight, or clinical operations
- Formal training in Quality Improvement methodologies (e.g., Lean, Six Sigma, PDSA, Agile, FOCUS)
- Demonstrated experience supporting Joint Commission or other healthcare accreditation processes
- Strong ability to translate clinical and outcomes data into actionable operational and clinical improvement strategies
- Strong experience in policy development and accreditation compliance
Responsibilities
- Quality, Performance Improvement & Outcomes Leadership
- Accreditation, Survey Readiness & Infection Control
- Health Outcomes Performance Oversight
- Leadership, Culture & Workforce Development
- Authority Boundaries and Escalation
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What This Job Offers
Job Type
Full-time
Career Level
Director
